ゴルフ、テニス、共有プール、ホットタブなどにアクセスできる理想的なリゾートリトリート！

Thank you for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We'll continue to work closely with both our local staff and the homeowner to make improvements to this home, and we look forward to welcoming you back for another wonderful getaway in the future.

Larry, thank you so much for taking the time to provide your feedback. We are glad to hear that you enjoyed your stay at our home. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to have another chance to impress you in the future!

We appreciate your comments on how we can improve items in the condo. We have changed our policy regarding checks because the mail system is unreliable. We also have changed out drawer glides so it is working well. The bathroom is repaired. The air conditioning unit is replaced, but unfortunately not during your stay. I am sorry I was in a meeting upon your arrival and have fixed the code information in our system.

We have reviewed the driving information emailed to you and it shows you were given directions to the Bo Tree building, which is correct. It is not our practice to put anything away wet and we will follow up with the cleaning team. Regarding the TV, I received 3 phone calls in the course of 5-6 minutes on Valentine’s evening about 6:45 pm. (Our listed hours are 7am -7 pm) Typically we answer the call immediately unless we are unavailable. I checked my phone during the dinner and called right back. I am sorry if I reacted badly and was not polite. I did offer to come over in 20 minutes to see if we could determine the issue with TV. Within 10 minutes I received a text saying the TV was now working and thanks. On the morning of the scheduled service for the air conditioning, I called hoping to connect with the guest. When I received no answer or voicemail, I accompanied the service person for security purposes. Upon leaving we did not put down the blind as originally found. We had the service scheduled as this is the busiest season and with the unit at 98% occupancy, we want to keep maintained and running smoothly. Unfortunately, all of the local AC technicians are extremely busy right now and it can be difficult to schedule them at all. I would not normally go into unit until I have confirmation from the guest occupying unit, but much like a hotel, it is sometimes necessary to make sure everything remains in good working order.