I will start by saying that the place was clean and in a nice location. But none of the amenities worked well. First, the “temperature controlled pool” was absolutely freezing. We called that help number provided and the person we spoke to was very dismissive. We later had to call back again and request that something be done about the pool temperature. Apparently there was something wrong with the gas valve, was told compensation will be discussed but have tried to reach out and have heard nothing back. The hot tub did not get hot or hold the temperature. The sauna took over an hour to heat up. When my mom tried to use the bathtub in the master bathroom, black dirt came out of the jets. In addition, one of the bedroom showers upstairs would not get hot, regardless of how long it was ran. Overall, very very disappointed with our stay, the amenities, and the communication from Eden Crest.