The check in process was difficult, time consuming and confusing from the parking attendant to location of the office to running out of parking hang tags and laundry cards that money has to be loaded onto to access the laundry facilities. We were counting on doing laundry before going on our cruise and the staff said there was nothing they could do so I had to go find a laundry mat which was not convenient at all and I was depending on it as per the description on VRBO. Staff was not to friendly or helpful at all. After finally getting checked in and finding our room, the room was nice and roomy and clean and just as expected. The view was great and was over looking the pool and beach. There weren't any towels in the bathrooms and we looked and finally found some in the master bedroom closet and divided between the 2 restrooms. After leaving I realized that we got over charged for the parking and waiting to hear back on a resolution. Overall, great condo horrible check in process and staff.