I will start by saying this was our second time renting this condo and it will certainly be our last. Due to the November 2020 spike in COVID cases, California imposed a more strict stay-at-home order that included a curfew as well as a recommendation to avoid unnecessary leisure travel. These heighted restrictions went into place less than a month before my family and I were scheduled to rent this VRBO. Given these new restrictions and CDC guidance not to travel, we politely asked Rebecca (the Property Manager) if we could cancel our rental out of a concern for my parents flying to California and being out in public. Rebecca replied: “Unfortunately, [the owners] are counting on this income to pay for their expenses this month. They recently redid their patios as well as new sliders. The place looks beautiful. However, you need to do what you are comfortable doing.” Disappointing in light of a global pandemic, but we thought perhaps the owners are reasonable people and would give us a credit toward a future stay if we cancelled. However, we were told they would give no credit, not even partial. We completely understand the need to cover expenses, especially when many income properties suffered during these times, but to not even offer future credit was extremely disappointing and disconcerting. Further, it was insulting for Rebecca to encourage us "do what [we were] comfortable with" yet at the same time offer us zero flexibility. Long story short: we would only recommend this property to those looking to rent from greedy income property owners who value their new sliding doors more than human decency.