First, the house is beautiful, but being a full time rental it can definitely use some upgrades. Upon arrival the first thing we noticed was the condition of the pool. It did not look like it was working or being filtered, it was very dirty from top to bottom. It was gross to the point most of our group refused to go in it, our neighbors (also heirloom) had a similar issue with the pool and both groups in that rental also refused to use the pool. The dishwasher was broken, along with the ice machine. We notified heirloom and they sent a maintenance tech out. He was the best thing about our stay, very friendly and did all that he could to make us comfortable. He was incredible. The ice machine was fixed, but the dishwasher was a no go, so we hand washed everything, not a big deal. Their were other things broken like the large ceiling fan, and tile coming up in the bathrooms. It’s little things like this that were upsetting for the price we paid. The check in process was easy, but our flight landed at 10am and we weren’t allowed to check in early and could only drop our bags off after 2 so that was not enjoyable. Overall the house is built for groups, there is plenty of sleeping room with 10 beds, and the location is ok. I wouldn’t recommend walking to the French quarter from there especially at night time, but still a cool place to stay. I truly wish the pool was working tho because that is why we booked the house and it was a super hot weekend