4/10 (不満)
colt e.
2025 年 8 月 16 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
The location of this cabin was ideal being right on the river and also provided privacy even though there were close neighbors. However, when we arrived the cabin was very clearly unclean. The floors hadn’t been mopped/swept, bathroom floors were covered in hair, both showers were covered in hair and other filth, and the sheets had not been washed and were covered in hair and other debris, etc. One of the main bedrooms downstairs had mice poop in the bedding the night we arrived. There were no extra sheets or blankets available in the cabin and all the beds had the same issue with having dirty sheets. Thankfully we had brought our own blankets from home so we covered the pillows with T-shirts and slept with our own blankets the first night. The second morning we found mouse poop in one of our suitcases and we saw one running across the cabin twice. We reached out over half a dozen times to report these issues and NOTHING was done. We decided to buy some mouse traps and sure enough, we caught 3 mice within 12 hours. Again we reached out to Vacasa and sent pictures of the filth and the mice and nothing was done to rectify this. When we arrived the remote to the tv in pieces, so there was no way to turn it on. Vacasa was notified about this as well, and nothing was done. We called, messaged, etc over our 6 day stay and the only response we ever got was “we will notify the local team”. No one has reached out to us to this point.
colt e.
2025 年 8 月に 5 泊滞在
