新しくリストアップされた賃貸住宅！ 家から湖への階段なしで湖のすぐ上！

Here's a suggested response for you to send to the family on VRBO: --- Dear [Family's Name], Thank you for the wonderful review! We are delighted to hear that you enjoyed your stay at our house and the beautiful cove. Your feedback means a lot to us, and we are thrilled that you had a great experience. If there is anything else we can do to enhance your future stays with us, please feel free to reach out. We look forward to hosting you again in the future and providing you with another memorable experience. Best wishes, Knick and Kristi

Thank you for your great review! We are happy you enjoyed your stay!! Lol Dramamine does help.

Thank you for the great review. We appreciate running your house to vacationers like you and your family.

Thank you so much for the great review. We are so happy you enjoyed your stay.!! We took your advice and updated those items!

Dear Amanda, Thank you for taking the time to share your experience at our home in the Ozarks. We're sorry to hear that you were disappointed with the communication during your stay. We want to apologize for the inconvenience. We messaged you at 6:30 am the day you were to arrive to let you know the house code and to offer you to go ahead and check in early at no cost since the house was clean and ready to go. We never heard back so we messaged you again at 4:00 pm to let you know we were boarding a plane, and would not be able to be reached until later that evening. When we landed that evening, we tried to reach out to you once again, and the cell service would not go through . We reached out to you the following morning and spoke to you to make sure everything was ok! At that time you had stated you had not even arrived yet your brother was there, and everything was taken care of. We try our best to be available to our guests at all times, but there are times when we may not be able to answer right away. We did leave a message with details, and we apologize if that wasn't enough to resolve the situation. We're glad to hear that our neighbors were able to assist you by letting you into the boat dock. We understand that this was an important aspect of your stay and we're sorry for any inconvenience caused by our initial inability to assist you. We will take a look at the ladder. The docks take a beating in the Ozarks. We strive to provide the best possible experience for our guest! Thank you again for your review. Best regards, The Deprospero’s

Dear Kimberly, Thank you so much for the great review! We are thrilled to hear that you enjoyed your stay at our property. We are sorry to hear about the issue with the diving board. Unfortunately, it was broken by some previous renters the week before your visit. We appreciate your understanding and kind words. If you have any further feedback or if there is anything else we can do to improve your experience in the future, please don't hesitate to let us know. Thank you once again for choosing to stay with us. We hope to welcome you back soon! Best regards, Nick and Kristi

Dear Susan, Thank you for bringing your concerns to our attention regarding your recent stay at our VRBO house. We apologize for any inconvenience you experienced during your stay and appreciate the opportunity to address these issues. Regarding the issue with the access code, we sincerely apologize for any miscommunication that may have occurred. We made numerous attempts to reach you by phone in order to provide you with the code but unfortunately did not receive a response. Come to find out the number you had listed on your VRBO was disconnected! Once we were able to chat with you we apologized for the inconvenience and you assured us that everything was okay! Regarding your comment about the towels, we were surprised to hear that you found them to be ragged. We can assure you that all of our towels were brand new as of May 2023. We take pride in maintaining the cleanliness and quality of our amenities, including the towels, and we regret that they did not meet your expectations. We will certainly look into this matter and ensure that any necessary improvements are made. We are also sorry to hear that you felt the house needed updating based on the pictures provided. Our intention is to accurately represent the property in the listing, and we believe the pictures clearly showcase the house's charm and style. We understand that everyone has different preferences, and we apologize if the house did not meet your personal expectations in this regard. Regarding the wine glasses and opener, we can confirm that they were present in the house during our visit in July. We are sorry if you were unable to locate them during your stay. We do our best to ensure that all necessary amenities are available to our guests, and we will double-check to ensure that these items are readily accessible in the house. . We are constantly replacing items because guest either misplace them or take them with. We try our best to keep all amnesties available. We are at the house at least once a month with our family and friends and update supplies every time we are there . Once again, we apologize for any inconveniences you experienced during your stay. We appreciate your feedback as it helps us improve the overall guest experience. We hope that despite the challenges, you were able to enjoy your time at our VRBO house. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to let us know. Sincerely, Nick and Kristi