Friendly emails/easy check-in. And we had a gift waiting for us on arrival.
We liked the serene setting, the laundry and items to use that came with the condo, like the ice chest and boogie boards. We liked the convenience of having close parking (to ourselves until the last day when Unit B moved in), a gorgeous spa and pool, and the kitchen items that made us feel at home. Plus we had fast wifi.
The neighbors were all very friendly.
We didn’t like that the windows don’t close all the way, so there’s noise (roosters crowing) that is easily heard, and that we could hear the upstairs neighbors moving around. But that’s “apartment life”, and standard wake up call in Kauai.
Also there’s limited privacy due to the shutter style windows. The good thing is I was aware of this from other reviews and pictures. And since those reviews it looks like they planted some plants to help with the privacy, so it wasn’t bad. Also, I didn’t know the bathroom is in the bedroom. So if you’re expecting privacy/to shut your door, it would leave the 3rd person without a bathroom. It worked just fine for our family.