We were looking forward to spending time with family on the beach as we gave the gift of experience not presents this year. Unfortunately, my husband and I both became very ill with Covid Christmas Eve. We chose to not travel due to heightened travelers and feeling crummy. We tried reaching out to the owner to explain our concerns and did not receive a response until Friday. We were not expecting a refund, but were really hoping they would offer a credit for a future date as this very unfortunate circumstance was out of our control. They not only didn’t offer a credit for the condo they didn’t even offer a credit for the cleaning fee. We have stayed at this condo several times with other owners and have never had such terrible customer service. So, whatever you do, buy travel insurance, don’t expect timely responses, and hope like hell that you don’t need any grace because this company does not offer that.