Hi there
Well, we are back in Michigan and looking back on the wonderful time we had in PS.
Thank you for tending to our issues so timely. We are grateful.
Having been in the hotel business for 23 years and then CEO/President in Travel and Tourism sector, there are some suggestions regarding the fabulous property we rented to make it purely delightful!
1. The bed linens were superb, but the towels for inside use are badly in need of replacement.
2. Grab bars installed in all bathrooms would make a safer and higher ADA friendly property. Big selling point to highlight on your site for both aging and disabled population, as well as visitors with littles. As you know, these are important and big populations. Your desire to tend to any issues we needed you for is so apparent.
3. Please consider rails into the pool and hot tub for the same reason. Safety of all guests to access this fabulous highlight.
The pool area is HUGE selling point and adding these safety features in your description makes it easier for your guests to know and BOOK your beauty.
It unfortunately kept our 90 year old dad, who is very mobile but deep steps with no support, unable to easily access either easily.
It took 4 people to assist our sister into and out of the pool without railings.
She has a pool and during season, can get into and out of much needed water therapy, because she needs simple rails. We could not get her into the hot tub either, and I am a physical therapist.
4. The carpet, especially in front bedroom was pretty gross. It badly needs shampooing or replacing. The bed, unlike the other ultra comfy ones in all the rooms, was like laying on cement. It was my room, so that carpet and bed need attention. Maybe a feather bed on the mattress? I’m pretty flexible, but am paying for it now.
5. Great kitchen after the cleaning team scoured. But no tops anywhere and really scarce Tupperware.
6. Overall, this beauty of a home needs a refresh. Outside broken pots, outdoor cushions need to have a deep cleaning and we met two rats outside in the pool area one night. But we understand it’s not unusual even in the luxury location, since they LOVE the fallen fruits that surround with fruit and fragrance.
Please know we were appreciative for the waiving of heating of pool and tub and the quick, A+ team you rushed out to us!