8/10 (良い)
kacey g.
2023年10月25日
良かった点 : 清潔度、ロケーション
気になった点 : コミュニケーション
Amelia Island - Beachwalker Building
We had a wonderful time enjoying this cute little unit on the Omni property! The unit was very clean and comfortable (good nap couches!) and well equipped! As a heads up, the listing online does not depict that the walk from the gravel parking lot and up the boardwalk to the unit is pretty involved, so packing lightly is recommended and its probably not the best for anyone with mobility restrictions. The check-in and checkout instructions from the property manager were sent via email and were very involved and specific. However, the document included many typos, grammatical errors and the document itself was saved as another person's stay in 2021... Not very professional or helpful, in my opinion. The property manager got our name wrong for check in at the property gate, so we were stuck figuring that out with security. Our stay was great until Thursday morning when we woke up to a ceiling leak in the kitchen. We were not mad about a leak, we understand things happen! But after sending pictures of the leak and communicating with the property manager, there was a lot to be desired in the way it was handled. It seemed there were a lot of communication issues with this person. Overall, a good stay and we enjoyed our time, but we'll probably be going with a different unit next time.
kacey g.
2023 年 10 月に 6 泊滞在
