シックダウンタウンインロースイート

Here’s a polished version of your response that keeps the message friendly, professional, and clear: *** **Response:** We’re truly sorry that we had to cancel your reservation. Unfortunately, the previous guest caused a significant toilet issue, and we didn’t want you to arrive at a property that wasn’t properly prepared for your stay. We canceled your booking within 15 minutes of your reservation to allow you time to make alternative arrangements. Please note that refund processing times are determined by Vrbo, not by us. We completely understand the frustration caused by any delay and sincerely apologize for the inconvenience. Thank you for your understanding and patience as we worked to ensure the property was in suitable condition for future guests.

ank you for taking the time to share your feedback. We’re glad to hear that you appreciated the early check-in and prompt communication. Our property is cleaned by a professional cleaning team before each guest’s arrival, and we have not received prior complaints about cleanliness. We take great pride in maintaining a high standard for our guests. Regarding your note about smoke, the property owner does not smoke and strictly prohibits smoking anywhere on the premises. We also regularly inspect the unit to ensure compliance with this policy. Concerning your feelings about safety, we take the well-being of all our guests seriously. The property is located in a quiet residential area, and no specific safety concerns were reported during or after your stay. While we understand that personal comfort levels can vary, we are confident that the area is safe and welcoming to all visitors. Thank you again for your stay, and we wish you the best in your future travels.