We were told at 12:16 PM that our unit was ready for early check‑in, so we left early. The check‑in setup was confusing—an outdoor bar covered in lockboxes, ours marked with green tape. The keys inside didn’t work, and the second “green box” Vacasa(VRBO’s management company)told us to try was empty. We spent over two hours calling support, stopping by the clubhouse (no help), and even driving to an empty Vacasa office before they finally reached the cleaners, who had the correct keys.Inside was worse. The place smelled musty, several windows and the back slider wouldn’t close or lock, the door security latch was broken, and one smoke detector was missing. We saw cockroaches, the sofa was torn, the showerhead broken, and there were only two spoons and no regular drinking cups. Several chairs were broken, and the layout requires going through two front doors, which made carrying luggage a hassle. This property felt unsafe, dirty, and neglected—VRBO/Vacasa needs to inspect and repair it immediately