共有プール＆ホットタブと自宅の快適さを備えた魅力的なマウンテンビューのコンドミニアム！

Hi Carrie, thank you for taking the time to share your valuable feedback, we are glad to hear you enjoyed the location of our home. Thank you for bringing some items to our attention that may need some TLC. We appreciate our guests' preferences as a means to improve, and we have forwarded your comments on the status of the home to our property management team to consider and make necessary upgrades in the future. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to impress you better in the future.

We are sorry to see you were disappointed and hope we get another chance to host you in the future.

Hi Candace, we are glad you enjoyed your stay! We will definitely make sure the sink is thoroughly unclogged and draining properly. In the future, don't hesitate to let us know of issues that arise in the home. We are more than happy to assist in addressing and resolving any questions or concerns that arise. Thank you!

Thanks for the review and for staying with us. VRBO has been a mix of both types for a very long time and no longer spells out the acronym. The fact that this is a managed rather than owned property is disclosed prominently in the listing and in all of the e-mails we send before and after a booking is made. As a management company we have an excellent and highly experienced housekeeping and maintenance team. And because this is what we do for a living, we can and do make tremendous efforts to give great guest experiences. We are all about earning good reviews and hosting return guests. We look forward to seeing you again!

We are glad to hear you enjoyed your stay, Irma! We are sorry to hear that you had difficulties accessing the home and that the sink was not draining properly. We sincerely appreciate your feedback, and have forwarded this information to the local staff so they can ensure these concerns do not happen to future guests. As always, our guest services team is available to assist guests 24 hours a day should they need anything. We look forward to hosting you again!

Thanks for staying with us and taking the time to write a review. This is one of our favorite spots and the view can’t be beat. If we may make a suggestion for anyone staying anywhere, whenever there is a mechanical problem such as too much heat, please call your host and let them know while you're still there. When we read this review, we dispatched maintenance and they discovered that an electronic heating control valve had gotten stuck. It was replaced and the system was working fine within two hours of reading the review, but because it wasn't reported during the stay, we did not have the opportunity to fix it while this person was our guest. We always want our guests to have an awesome experience. Thanks for leaving some spice for the next guest. These types of rentals may not always supply a wide variety of spices because it is impossible to predict who might want what. But you will usually find the basics and the general request is to replace whatever you use up. It is to some extent an honor system that typically works well. Between guest stays, housekeeping will remove anything that looks as though it could have been contaminated by a previous guest, such as an opened container of food, juice etc. This is done for everyone's safety. We look forward to your next visit!

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Thank you for your feedback. We sincerely apologize for the issues you have encountered during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We are truly sorry for the issues that interfered with your vacation enjoyment. When things happen that are beyond our control we hope the refund helps to compensate for the issues. We apologize for the inconvenience and hope we can host you again!