Honestly, I don't know where to begin. This home is not habitable. Starting with basics--the beds feel like they're made of cardboard. One bedroom has no mirrors and the walls are beat up and covered with dust. There are no lights in the rooms aside from dinky little beside spotlights. Every vent return is covered with rust, and the bedroom ceiling fan is hanging detached. The shower grout is BLACK with mold, and the spring-shower rod is not bolted to the wall. As a result... it falls on you when trying to shower. And of course, you can't put it back up when the tile is wet.
But those are the small matters. There was a huge glob of blue mystery gunk on the bedskirt. The was a (different) blue mystery cream smeared on the face of the bedside table. The rugs were black and stained. Upstairs in the family room, there are decorative, interior white shutters. The top of the shutters and the window frame are COVERED in BLACK MOLD. I have never seen anything like it.
I reached out to Vacasa repeatedly to alert them to the situation, to request a refund, and to request a relocation. NO ONE offered to assist with the shower rod, and no one responded except to say "We sincerely apologize for the unclean condition of the unit. We are making our local staff aware of the issue." I started reaching out on Friday at 4pm. I spoke with someone Friday afternoon in the Vacasa Tennessee office who has no familiarity with the local conditions. I was told I would hear from someone on Saturday morning. Despite reaching out to Vacasa every hour on the hour for updates the next day--and despite providing photographs of all the conditions described above--I did not hear from anyone until after 3pm the following day.
Vacasa did not relocate me, so I relocated myself at my own expense. I paid $1200 for three nights at this dump. Vacasa offered $100 in compensation. What a disgusting, pathetic, greedy company.
I have been vacationing in Seaside for the last twenty years, and I've never had a problem. Now, I work for a law firm in the area, and I come more regularly to work with clients and colleagues. This particular weekend was a business trip, and I could not adequately get ready for my events in this dump. Plus, I had to spend much of my time babysitting Vacasa.
I will NEVER -- REPEAT NEVER -- recommend this company to anyone, and I will be happy to forewarn clients and colleagues about how phenomenally horrible the customer service is.
Vacasa ended up refunding a measly 50% of my stay in this disgusting unit, never offering to compensate me for my time or expense incurred to re-locate. DO NOT BOOK THIS UNIT AND DO NOT BOOK VACASA. I feel badly for the owners. They probably have no idea the condition in which VACASA has left their place. Gross. Stay far away.
If I could post pictures on this review, I would.
VACASA: I will gladly amend this review if you would offer a full refund for a terrible customer service experience. You owe it.