We didn't have a cell phone that works in Italy, and could not reach a person to meet us at the vaporetto stop. We were tired & made a wrong turn on our own, so didn't find the location immediately. Thankfully, Leah (spelled?) was there and let us in, showed us how to use the keys. Once settled in - WOW! Great location, wonderful view of the Grand Canal, close to eateries. Room had everything we needed, and we were very happy. After 5 years of watching this listing, husband & I finally made it. Totally recommend this VRBO, Great views and not a far walk to San Marco's square. Thank you for an enjoyable stay!