シーグローブビーチの中心に位置！ スリープ4＆ガルフサイド

Hi Ken, we are truly sorry to hear that your most recent stay did not meet your expectations, especially as a repeat guest who has chosen Emerald Hill for nearly 25 years. We value your continued business and appreciate the opportunity to respond. We do want to clarify that we received no reports during your stay regarding bed bugs, roaches, drainage issues, lighting, or difficulty with the door lock. Our team also reached out during your stay to check in and see how everything was going, but unfortunately, we did not receive a response. Had we been made aware of these concerns at the time, we absolutely would have welcomed the opportunity to investigate and assist while you were in the property. We understand that these issues were frustrating, and we sincerely wish you had given us the opportunity to address them and work toward improving your stay. We value all of our guests, and especially those who have returned to stay with us over the years. We hope you will consider giving us the opportunity to welcome you again in the future and provide the experience you have come to expect from Emerald Hill. Warm Regards, Benchmark Management

Thank you so much for your review! We are thrilled to hear you had a fabulous stay and enjoyed everything about the condo. We look forward to welcoming you back for another wonderful visit! Warm Regards, Benchmark Management

Thank you so much for your wonderful feedback! We are thrilled to hear you had an amazing time and that the condo was clean and just as expected. We cannot wait to welcome you back for your next visit! Regards, Benchmark Management

Jonathan & Lee Anne, Thank you for your review! Emerald Hill 27 is a great option for a couple or a small family looking to get away! Walton County does have restrictions put in place that only allows certain companies to set up at certain locations. These companies have rules they have to follow on when they are able to set up and when they have to pick up. You are still able to set up your own chairs if you want them there longer, but nothing can be left on the beach over night! We're glad to hear that you enjoyed your stay even though the chairs weren't out as long as you would have liked. We hope you will come back and see us again soon! Thank you, Benchmark Management.

Thank you so much for your feedback! We do apologize that you did not enjoy your rental. We strive to provide our guests with the 5-star vacation they deserve! We will pass this information along to the correct team members as we value our guest's opinion! We do hope that you enjoyed the pool and the sunsets on the beach! We do hope that you will come back and join us for another vacation on the beach!

Hi there, thanks for staying with us at this unit and for providing us with this feedback We are sorry to hear that the condo did not meet your expectations. We will also have our team make the necessary checks to ensure the photographs accurately represent the unit. We also apologize for letting you down in the area of cleanliness. We do our best to maintain these units but we do falter from time to time. We have taken your cleaning remarks into account and will pass them along to the proper parties to achieve a better beach vacation experience for all moving forward. We want to thank you again for choosing to stay with us and do hope we can welcome you again soon for a much better vacation experience we know we can provide. Regards Benchmark Management

Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the amenities at Emerald Hill 27. We understand how frustrating it can be when expectations are not met, and we take your concerns seriously. While we strive to provide accurate information, it appears there was a miscommunication about the features of the property. We will be reviewing the listing details and images to ensure that they accurately reflect the current setup. Regarding your interaction with our representative, we will address this matter internally to ensure that all our guests are treated with respect and professionalism. We are also sorry to hear about the broken coffee pot and will ensure that it is replaced immediately. We appreciate your kind words about the on-site security staff, and we will make sure to pass along your compliments. Thank you again for your feedback, and we will work diligently to improve both our communication and the overall guest experience. Sincerely, Benchmark Management

Hi there, thanks for staying with us at Emerald Hill. We truly do our best to maintain these properties and to provide our guests with an awesome experience; however we do falter from time to time. Feedback like yours is extremely helpful as it will serve as a guide in creating a better beach vacation experience for all moving forward. Please note that instructions regarding the key pick up for this location is included in the guidebook sent to guests a week prior to arrival as well as on the actual day of arrival. We do encourage guests to review this guidebook before their stay as it does have important access information. We are also always here to assist our guests whether via phone call, chat, text or email and we do pride ourselves on excellent customer service when given the chance. We are sorry to hear that you did not have a good encounter with our team; we can however assure you that this will not happen for future stays! We also apologize that the condo did not meet your expectations. Your comment regarding the mattress has been taken into account. Please note however that finding the perfect bedding for vacation rentals can be quite a task as each person has their unique preference. We will also have our team make the necessary checks regarding the toilet. In regards to the pests; we apologize that you did not receive a favorable response from us. Please know that we take reports of pests very seriously and we did reach out to the proper parties to have this issue resolved. We do apologize again for the inconvenience you experienced. Please know that guest satisfaction means a lot to us! All your comments have been noted and taken into account. It is always our aim for our guests to have a seamless vacation from start to finish as such we hope we can welcome you again soon for a much better vacation experience we know we can provide! Regards Benchmark Management

Hi Craig, thanks for staying with us at Emerald Hill. We do apologize that you did not have a seamless check-in process. Your suggestion regarding providing the key prior to 4pm has been passed on to the proper parties, please note however that there is an early check-in fee as such if you arrived before 4pm and the unit was ready; once you paid the fee; we would have provided the key. We do apologize that our team was not as responsive with the delivery of the requested items, we have measures in place to ensure this does not happen for future stays. In regards to the AC unit, please note that we have asked our team to make the necessary checks. Your refnd request was noted and brought to the attention of management, however we could not honor that request as you filed a chargeback. Please know that guest satisfaction means a lot to us, and your feedback will help us improve the quality of service provided to all our valued guests. We are committed to delivering the exceptional stay we know we can. We hope to see you again soon! Regards, Benchmark Management

Thank you for staying with us, Abbie! We appreciate you taking the time to let us know that you enjoyed your stay at Emerald Hill 27. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon! Kind regards, Benchmark Management!

Christopher, We are so happy you enjoyed your recent stay with us at Benchmark Management! We strive to offer our guests a trip free of hassle and stress and are glad hear our team here at Benchmark were helpful during your stay! We will pass along your recommendation for touch ups during the off season to ensure future guest satisfaction. We hope you consider Benchmark Management for all your future trips to the beach; we would be glad to have you! Sincerely, Benchmark Management.

Thank you so much for your feedback. We always aim to resolve any issues with guests as quickly as possible during their stay. We, unfortunately, did not receive any communication of the issues you had, or we would’ve been happy to assist you! We would love for you to give us another chance to provide you with a great beach vacation. Benchmark Management

Hi Abbie, We do not show that you reported anything out of the ordinary during your stay via text, phone call, nor email. We would have loved to resolve any issues during your stay had we been given the opportunity; remember, we are always here to help! We pride ourselves on providing exceptional customer service when given the chance. We will be honored to have you back again for the opportunity to provide an even better beach vacation with us at Emerald Hill 27. Thanks again for choosing to stay with us! See you again soon, Benchmark Management

Kevin, Thank you for reviewing your recent stay with us at Benchmark Management. We are so glad to hear you had a great time staying at our property! We can't agree more, this property is in the perfect location to relax and enjoy the beautiful gulf! We hope you choose to stay with us again at Benchmark Management, we would be honored to host you and your family's future trips to the beach. Sincerely, Benchmark Management

Eilleen, Thank you for leaving a 5 Star review on your stay at Emerald Hill 27. The home is nestled in the heart of Seagrove for easy access to shops, restaurants, cafes, convenience stores, and of course, the beach. We are glad to hear you enjoyed your stay with us and are already looking forward to your return. Sincerely, Benchmark Management

Thank you for staying with us this winter for a beachside getaway! We are sorry to hear that the bathtub was not as clean as you expected, but we appreciate you reporting that to give us the opportunity to send someone back out to get this completed! We hope to welcome you back again in hopes we meet all expectations upon arrival in order to provide you with a complete 5-star stay! Sincerely, Benchmark Management

Barry, We are so honored to hear you had an amazing time! Emerald Hill does have one stunning gulf-front view! It is located in the middle of Seagrove, the complex is in the perfect place for easy access to shops, restaurants, and of course the beach! We can't wait to see you again for a good time on the beach. Sincerely, Benchmark Management

Melissa, Thank you for taking the time to share your feedback. We appreciate your comments as guest comfort is important to us! We will pass that along to the proper team in order to encourage an updated mattress. We are glad to hear that you still enjoyed the central location in Seagrove that places you just minutes from local restaurants, shopping, and the beach. We hope to welcome you back in the future for a complete 5-star stay. Sincerely, Benchmark Management

Carla, Thank you for staying with us at Emerald Hill of Seagrove! We appreciate your feedback so that we may provide needed maintenance and extra TLC to our units. We have already shared your comments with our team in hopes we can correct these issues and make this charming unit even more enjoyable. We apologize that there was the inconvenience of nearby construction in another unit and hope they were not disruptive while your family was inside to enjoy the evenings and nights in your unit. We would be honored to welcome you back next year for another chance to meet and hopefully even exceed your expectations for a vacation rental with us! Sincerely, Benchmark Management

Thank you for reviewing your stay with us at Emerald Hill 27. We are grateful that you chose Benchmark to take care of your vacation needs and couldn't be happier to hear that you had an excellent stay. We can't wait to see you again for a good time on the beach. Sincerely, Benchmark Management

Jason, It is great to hear that your family enjoyed your vacation with us at Emerald Hill 27. This unit is great for a small family or couple to stay for a beautiful beach getaway. We're happy to hear you all enjoyed your poolside views and convenient, private beach access from Emerald Hill! We would love to welcome you all back again for yet another great vacation along 30A. Until next time, Benchmark Management

Blake, Thank you for staying with us at Emerald Hill in Seagrove! We appreciate you taking the time to review your stay as we value your input greatly -- this helps us do needed maintenance and give some extra TLC to our units where necessary. We can't wait to see you again next year for the opportunity to provide you with a complete 5-star stay! Sincerely, Benchmark Management