Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
There were several items that just weren’t quite up to our standard. For example, I got cold on the first night and sought out a blanket, and the one I found had a blood stain on it. Also, the wi-fi was very unreliable and insecure. In addition, the ice dispenser on the refrigerator did not work, and the water filter needed to be replaced. The bed was also very uncomfortable, and it hurt to sleep on it. There were some other smaller things, such as a drain plug not working right and a creepy insect I found in the bathroom.I was glad to see there was in-unit laundry, but there was no detergent available for guests. That may be very nit-picky of me, but I feel like most places will offer that as an amenity for its guests.When we arrived to the property, the code that we were given to the door wasn’t working. Thankfully, there was a guest services professional who was able to administer a new, correct code remotely. I was glad that someone was able to promptly fix our issue but disappointed that it happened in the first place.Other than all of these things, it was generally fine, but we were still pretty disappointed overall. I have travelled a lot and stayed in a lot of different properties, and I typically leave great reviews and have great experiences. I don’t usually leave sub-optimal reviews on vacation properties, but I felt like this stay warranted one. Even more disappointing that this was my husband and my anniversary.Thankfully, these issues are fixable, and if they are fixed, we might consider staying here again. We love The Palms because it has a well-kept exterior, terrific beach access, and is just a walk or bike away from great restaurants.
