This was by far the worst vacation rental property I have ever stayed at. 1st they falsely advertise a lot of things. The surprises started the minute we entered the house. Two broken beds noticed immediately, multiple soiled spots on linen for several of the beds, one had blood stains, all the games advertised were unusable because they were missing essential parts, like broken pool sticks, missing balls, broken cornhole base, xbox missing remote control, door handle leading to the pool just fell off in my hands when I tried to open the door. More than 50% of the patio lounge chairs were broken and unable to be used, the garbage disposal stopped working and the kitchen sink was leaking, dryer not working, ac vents missing filter and disgusting. As for parking, house sleeps 36 yet only received 5 parking pass with threats of getting towed.
The communication with property manager is horrible, actually more like nonexistent. I called several times to complain about issues we were having with no return response until I flood them with text and calls. Bed, garbage disposal nor sink were ever fixed. I asked for a partial refund because of all the non working items in the home and false advertising on property listing and I am still waiting to here back from them. They have not acknowledged the request at all. Lastly my brother left his keys in the room and I called to request them, I had to pay $25 finders fee for them to look for it but they never did yet they took my money.