When I booked the property I thought it was a fantastic deal: 2 rooms, 2 bathrooms, fully equipped kitchen, dining table, air conditioner, sofa bed, wi-fi, balcony and literally 10 steps from marina.
Finding the place was easy, Jim Thatcher gave excellent directions prior to arrival along with notes on where to find groceries, how to set up Wi-Fi, etc... and how to contact the property manager, Ana Chong, which I will get to later. Little shower bottles were abundant, plenty of bed sheets, and it felt just like home.
At first everything seemed to be fine, except for a few issues such as a shower rack that was loose, stains on mirror, and a loose door knob that slipped off often. Minor issues, but was still planning on giving this place 5 stars.
The trouble started the second day when an A/C inside one of the rooms (separate from central A/C because it didn't reach one of the rooms) began leaking condensate inside the bedroom. We had to keep it on low and used pots to collect the water but was leaking so bad that we almost couldn't use it. We told Ana, the property manager, but she seemed not to care. On the 5th day it stopped leaking somehow and we were able to use it. Also, the A/C was not strong enough in the other bedroom and my partner and I sweated at night which made it hard to sleep.
One of the bathroom toilet's water tank filled up so slowly that it could only be flushed once per hour. The Wi-Fi also went out periodically. I don't watch TV but the signal went weak at times.
If this were all, then I would still give 4 stars, however, I am inclined to disclose that I believe there were bed bugs on the property. We found little bugs which I wanted to believe were baby ants, but several of us woke up with bites and we were quite itchy in bed at night. The final night I confirmed the bed bugs because I could feel them crawling on me for about an hour or so and I felt helpless but to ignore them and try to catch some sleep before the flight.
Overall, I believe this is a great property that needs to be worked on. Ana, the property manager, did not check up on us once, but she did have great deals for activities. I have mixed feelings about this property, but probably would not stay here again in its current condition.