Beach Front | Private Balcony | Modern | FLPCB50

Thank you so much for the fantastic review! We're thrilled you had a wonderful time with us! We'd love to welcome you back for another stay and offer you a 5% discount on your next reservation!

Thanks a bunch for the awesome review! We're thrilled you had a fantastic time on your vacation. Feel free to come back anytime for a 5% discount on your next reservation with us! 😊🌟

Thank you for your review, JeanAnn! We are glad your family had a wonderful time! We will have a team member go ensure that the shower is functioning properly. Come back and see us next time! We promise the shower will be ready to go during your stay! :)

Thank you for your amazing review, Robert! Wow, you had us blushing with your kind words! We truly appreciate you taking the time to share such a positive review about your stay. Don’t forget—next time you visit, you’ll get a discount on your reservation! We can’t wait to welcome you back soon! :)

Thanks so much, Angela! We're thrilled to hear you loved the condo and that it made your stay at the Summit extra special. Sorry about the elevator situation and the early pool closure—we totally get how that could be frustrating. We'll pass this feedback on to the complex to let them know. We're glad it didn’t stop you from having an amazing week, and we'd love to have you back again!

Thank you so much for the fantastic review! We're thrilled that the Summit exceeded your expectations, aside from the minor elevator hiccup, but no worries, the Tiki Bar will more than make up for it! We can't wait to welcome you back, and on your next reservation, we'll make sure to include a special discount for you! 😊

Thank you for your review, John! We apologize for the wristband inconvenience, but unfortunately, they're needed to keep track of guests in the complex. We agree that rubber bands are a better option, and we’ll forward your feedback to the complex management in hopes that things will change in the future. Come back and see us for a discount on your next reservation! :)

Thank you for your review. Our team would like to elaborate on your review. You reached out to us on the night of your stay stating that there were roaches and provided our team pictures. We responded ASAP ensuring you that your message was received and we were contacting the HOA in the morning; as the HOA is in charge of the pest control of the entire building and all of the units. Our team proceeded to follow up with the HOA for the entire duration of your stay and kept you updated, but we cannot force another entity such as the HOA to resolve an issue ASAP. Our team absolutely tried our best to get this handled for you during your stay. Since your departure, we have proceeded with getting a routine pest control service completed outside of the HOA due to the lack of their response and action to the matter. We also want to note that you were compensated for this issue since we could not get it handled during your stay and made you aware of potential compensation during your stay. Once again, we apologize and really wished that we could've resolved this issue for you.

We want to sincerely thank Patty for choosing our property to stay at. While we do deeply regret that Patty didn't find the floors as clean as they should've been, we gladly would've had a housekeeper return to correct that issue or reclean the floors. We do not manage or control the elevators in the building, so that part of Patty's review is totally outside of our control. Patty mentioned this unit was "just ok" but other than floors and the elevators, we did see any other issues with the unit. We are deeply saddened that Patty let these two issues create an aura of dissatisfaction for her trip.

Thank you for your review, William! We have reached out to the complex that handles pest control, and they will be spraying the condo. We apologize for the issues you experienced and look forward to welcoming you back next year with a discount on your reservation with us.

Thank you for sharing your feedback. We take all guest concerns seriously and strive to ensure every stay is comfortable and enjoyable. Before your arrival, our inspector spent 45 minutes thoroughly examining the property to ensure it met our high standards. The only issue noted was a broken hinge on a kitchen cabinet, which we informed you about immediately and assured you it would be resolved. When you reported a "bug" problem the following day, we promptly investigated. Our inspector found no evidence of pests inside the property, on the balcony, or anywhere else. To further address your concern, we contacted the complex HOA, which handles pest control, as we do not manage this service directly. Scheduling and resolving pest control issues are under their jurisdiction, and we rely on their expertise and timeline. Despite our efforts to reassure you and address the issue through the proper channels, you did not provide any pictures or additional evidence of the claimed pests. Per the rental agreement you signed, issues must be reported and given a chance to be resolved before any compensation can be considered. We are sorry that you were dissatisfied with your stay and disappointed by your decision to leave a negative review. Based on this experience and the circumstances, we would not host you again. Our goal is always to provide excellent service, and it is regrettable when we are unable to meet a guest's expectations despite our best efforts.