Tim M - Penthouse＃3703 - テラスのビッグホットタブからの素晴らしい景色！

Hi Brett, Thank you for your 10 out of 10 review and for taking the time to share your experience. We're glad you enjoyed your stay and the beautiful views. One of the things many guests love most about our penthouses is being able to relax while taking in the incredible views of the Caribbean Sea and Cancun's coastline. Thank you for choosing Tim's Ocean Condos for your vacation. We appreciate your kind words and hope to welcome you back to Cancun again soon. Warm regards, Megan & Tim Miller Tim's Ocean Condos

Hi Anna, Thank you for taking the time to share your feedback. We're glad you enjoyed the amazing views and found the amenities and optional all-inclusive program to be a good value during your stay. The views from our penthouses are certainly one of the highlights that many guests remember long after their vacation ends. We also appreciate your comments regarding the interior of the condo. Guest feedback is important to us, and we continually work with our penthouse owners to maintain and improve the accommodations. Your observations have been shared for review as we plan future updates. Thank you again for staying with us. We're happy to hear that, overall, you enjoyed your Cancun vacation, and we appreciate the opportunity to host your stay. Warm regards, Megan & Tim Miller Tim's Ocean Condos

Hi John, Thank you for your 10 out of 10 review and for choosing Tim's Ocean Condos for your Cancun vacation. It's great to hear that you had an excellent stay and found it easy to explore Cancun using the local bus system. We are also happy to hear that the snorkeling excursion with Mike was a highlight of your trip. Many of our guests return home with wonderful memories from that experience. Thank you for your kind words and your 5-star recommendation for Mike. We appreciate you taking the time to share your experience and hope to welcome you back to Tim's Ocean Condos for another Cancun vacation in the future. Warm regards, Megan & Tim Miller Tim's Ocean Condos

We really enjoyed being of service to you and your family Erin. It's wonderful to work with such nice folks. You guys make our jobs so enjoyable! Thank you. Tim and Team.

It was a joy to be of service to you and your family Tameka. We're glad you enjoyed everything and had a wonderful time. Thanks too for the appreciation of our level of service we provide to each guest. Tim and Team.

Thanks for taking the time to reach out and share your experience Tiffany. It was a pleasure to be of service to you and your friends. Best regards, Tim Miller and team

Thanks for sharing Sergio. It was a pleasure being of service to you and your family. Tim Miller

Thanks for sharing Victoria. Much appreciated. Tim

Thanks so much for sharing Shewit. Francis really enjoyed your family. Blessings, Tim Miller

Thank you so much for your detailed feedback, Stacy. And thank you for acknowledging how responsive we are with communication should you have any questions or need anything. I'm so glad you had a wonderful experience, and I appreciate you sharing. It was a pleasure to be of service to you and yours. Tim Miller

Thank you for taking the time to give others your feedback. We really appreciate that Chow. I'm glad you enjoyed your stay at #3703, especially during your birthday time! We welcome you when you are ready to return. Blessings to you and your family. Tim Miller

Thank you Troy. We appreciate you taking the time to share your experience. And thank you for being specific as well. It was a pleasure to be of service to you and your family. Best regards to you and yours. Tim Miller

Thank you Abigail. I really appreciate you taking the time to share your experience, and also for being so specific. Myself our our team really appreciate you. It was our pleasure to be of service to you and your friends. Best regards. Tim Miller

Emily, thank you so much for your super detailed review. We so appreciate you for taking the time to share all of this with the community. We love being acknowledged for our high level of service and I thank you for that. I'm so happy to hear you took advantage of the non profit services we offer our guests like the in home cooking and the snorkeling tour with Mike. It was a pleasure to be of service to you and your friends. Tim Miller

Thanks for sharing your feedback Nyia. I'm sorry your experience could have been better. My wife and I take a lot of pride in our towels and sheets. We bring them down personally from the US. We provide large, high quality, soft all cotton bath towels (30"x58"). We normally get high praises on our towels and and also our sheets which we also bring down ourselves from the states to ensure the same high quality items every time. Sheets are 575 thread count. Our TV's should always be working. I don't know how they could not have been working. We have 5 TV's in the unit. The jacuzzi is checked before every check in and we have each guest sign off on that specifically. I apologize that something broke after your arrival. Normally Abdiel is there, even on Sundays. If we don't have arrivals on a Sunday, I try to give him those Sundays off. We provide a supply list in every welcome packet. Some items are unlimited such as salt, pepper, cooking oil and garbage bags. Others are not. We don't provide paper towels. However we do leave one roll there as a courtesy, as stated in the welcome packet. Kind regards, Tim Miller

Thank you kindly Jason. Myself and our team appreciate your feedback. Blessings, Tim Miller

Thank you kindly for taking the time out of your busy day to share your experience and what you liked about the condo. It was a pleasure to be of service to you and your family Robert. I'm glad to you took advantage of the in home cooking and the snorkeling with Mike. And thank you also for noticing how clean the unit was. Blessings to you and yours, Tim Miller

Thank you for sharing your experience, Anthony. My team and I really appreciate it. I'm always pleased to hear when people find our level of service to be very strong. Blessings to you and yours, Tim

Thank you for the feedback, Sara. I'm always glad to hear when people appreciate our friendly staff. It was our pleasure to be of service to you and your friends. Best, Tim Miller

Thank you for the kind words Kurt. It was a pleasure to be of service to you and your beautiful family. Thanks for taking the time to give future travelers your feedback. Blessings, Tim Miller

Thanks very much for sharing your experience, Sahel. It was a pleasure for us to be of service to you and your family. Tim Miller

Thank you for your detailed review, Angelo. You can see it has been a few years since this review was posted. I would like to confirm a few things. The AC works great in every room, and we have an ongoing maintenance contract where every unit within the condo is serviced every 90 days. The ceiling fans in 3703 all work, and they are brand new on the main level, very nice fans. The oven is new, and the dishwasher works perfectly. Regarding groceries, I think that may have been confusing for some readers. After you book, we send you a welcome pack. In the welcome packet you will find a link to book your transfers. When you book your transfers, you have the option to add the grocery store run. So when you check that box, they will pick you up from the airport, then take you to the grocery store, then to the condo. They charge an extra $35 for this. In the welcome packet, we recommend (in the welcome packet) that you put in the notes to have them take you to Walmart Cumbres. This is a big Walmart that also sells groceries. It is about 20 minutes out of the way (10 minutes in each direction). The reason we recommend this, is that this is where the locals go, it's not in the hotel zone. That's why the groceries there are 20% less than the place Angelo is referencing in the review. If you prefer pass on going to Walmart (leave no notes when you book the grocery store run), the transportation company will take you to the hotel zone grocery store by default. Because it takes less time for them. Totally up to each guest, but wanted to help the viewers understand that part. Blessings all, Tim Miller