Golf Course+Heated Pool+Game Room+Putting Green

Thank you for your feedback! We understand how important this amenity is, and we are truly sorry for the inconvenience it caused. We strive to make every experience exceptional. Things do happen unexpectedly and we work diligently and quick to resolve any issues. We followed up daily with both the pool company and the warranty provider. Unfortunately, the specific part that failed was out of state, which created an unexpected delay in the repair process. We worked quick to address the issue and make it right with guest. Because the pool heater was having technical issues, all connected pool equipment—including the waterfall button—was also affected and unable to operate as usual. Everything has been fixed and is back up and working correctly.

Hi Gary, Thank you for taking the time to share your feedback. We’re glad to hear that you and your family enjoyed the pool and games during your stay. While we do apologize that you found the beds to be uncomfortable, this is the first comment we have ever received from a guests about them. But had we been made aware during your stay, we would have been more than happy to provide a mattress topper or explore other options to improve your comfort right away. Our goal is always to address concerns in real time whenever possible. We also want to note that the home, furnishings, and amenities are accurately represented in our listing so guests know what to expect prior to booking. That said, we truly value your input and will continue looking for ways to enhance the overall guest experience. Thank you again for your feedback, and we wish you all the best in your future travels.