Long before we got to Firenze, our communications began with Marusca and she was helpful in so many ways, including helping us find parking outside the DMZ (okay, ZTL, but DMZ kept coming to mind). At the time of check-in, she was prompt and, via WhatsApp was in contact with us all the way to the front door. She got us upstairs, went through property amenities and then left us alone, which is the best thing a Vrbo host can do, IMO. At checkout time, she was just as communicative and we scooted out in plenty of time to meet our fellow travelers and off we went back to Selvatelle. Needless to say, if we ever get back to Firenze, we won't bother contacting anyone else for accommodations, don't need to try the rest because we tried (and succeeded in having) the best. Thanks, Marusca!