2/10 (非常に不満)
Michelle B.
2024年2月14日
良かった点 : チェックイン、ロケーション
気になった点 : コミュニケーション
Warning: Owner did not follow through on refund offer and violated Vrbo's extortion policy
Positive:
Great neighborhood & city; accurate listing re: # bedrooms/baths, nice TV, refrigerator, hardwood floors, outside area, and outside grill (we didn’t use).
Professionally cleaned & the handyman was great.
Negative:
No noise allowed outside after 8pm (even coming/going); surprisingly old appliances (oven circa 1960); multiple carpet stains in ALL 4 bedrooms; jagged broken shower tile; significant stains on couches and some chairs; rips along back of one couch; filthy kitchen throw rug; missing ping-pong table (the reason we booked the house); old doors; & a very loud alarm with flashing red lights in multiple bedrooms came on at 5am Christmas day when we opened a smoke detector we thought had low battery (turned out to be a different beeping monoxide detector, but no batteries anywhere). There are 3 visible control panels throughout the house - luckily we figured out how to turn the alarm off by inputting a code inside one of them. Later, the homeowner & the handyman seemed confused that the house alarm is operational.
These & other issues cause an imbalance between the price and the home’s condition, but it’s livable. My warning is that the homeowner immediately (day 2) offered a discount/refund, mentioning it frequently. Before check out he tried to extort a positive review for the “promised” discount. Almost two months later the discount never materialized despite multiple outreach efforts. Vrbo has a “firm” extortion policy, but has done nothing for over a month
Michelle B.
2023 年 12 月に 4 泊滞在
