**素晴らしいビーチフロントペントハウス4 Bdr。 プール、スタッフ、カヤック、プライバシー

Dear, Craig thank you for your great review, and Sorry if I have not replied earlier, I only realized now that I had not sent a reply. Forgive me .. Thank you again for being our kind and welcome guest in Playa del Secreto in the Angie Suite I wish you many beautiful things Cristina

Dear Lynn I was so happy to read your review to know that you were happy and that you liked it, thank you so much I'm really happy for you. I wish you many beautiful things and to recover you as soon as possible A hug from Italy Cristina

Hello Marco I apologize for the delay of my answer for some reason this review had escaped my attention difficult to comment on the problems you have reported because you really mention the gnats and the sliding windows There are some times of the year unfortunately where there is an absence of wind and in that case it does not matter to be close to the ocean or not because the breeze is totally missing our Caribbean-style house with natural wood typical of the place can have only and exclusively in the two French doors of the terrace of the small slits from where maybe the midges entered But I assure you that this is a very rare thing that probably happens once a year in particular situations and that is probably why you have smelled the smell of the bathroom Because in the absence of air and in that particular period you may have smelled the sulfur smell typical of these areas of the Caribbean in terms of mattresses I assure you that they have been promptly replaced replaced and the air conditioning works as well as the fans have been changed it is a matter of maintenance and when it happens that an air conditioner stops working we replace it the same day so far we have never had these problems and we are always present to solve any type of problem may occurr in real time in the property. IThank you for your comments which are always important for me because they help me to see things from another perspective from the customer's point of view and for me it is very important I am happy instead that you have appreciated the structure the outdoor areas and the beach which is really private and quiet special for those who love to spend quality family time

Dear Brennan sorry for the delay in my response, I am happy that our guests put their reviews, online, for me everything is constructive and I accept all the tips that are helpful to improve for the future, because what I want is that our guests to enjoy their holidays and return home with good memories but mostly satisfied. However, let me clarify a couple of points that may confuse readers of this review. I just wanted to ensure that the bedrooms are all the 3 "king sized matress" (not queen as you mentioned), there is hot water and that between a shower and the other does not have to wait more than 5 minutes or less, maybe you had to wait a little longer if you have made ??use of jacuzzy which obviously contains a lot of water and in this case, the boiler needs more time to charge. Apart from that, I'm glad you enjoyed the house and the placde that is absolutely beautiful, we also built in the mean time another palapa on the beach! Thank you for the advice to add over the chest of drawers that there was a new closet in the loft (which we just installed). At the end of each season we replace many things in the apartment and many cooking utensils plates cups and cutlery were all changed, that we always do. I just got here, and many works have been performed, including a new ceramic floor , applied over the beautiful wood floors. Thanks again for your valuable advice which we have treasured. greetings Cristina

dearest Amy Thanks for your lovely and honest reviews, we appreciate anything you can tell us after your return in order to always improve what we offer to our customers. I'm sorry for the times it takes the water to reach the water heater is located outside the laundry room on the ground floor of the house and it is for this reason that the path has to make that takes 5 minutes to get hot water. The fridge white you were talking about was a fridge was put provisionally in the penthouse waiting for the new bigger refrigerator (who arrived during the week when you were there) that would replace just the two smaller fridges and I had requested that both small refrigerators was replaced with the new one, probably my husband "Alberto" could not explain well, excuse us. I am very happy that for the rest of you feel great, for me playa del secteto is truly a special place where people feel free and peaceful, is so quiet and safe and I'm glad you and your family have shared this experience, thank you so much for your very kind words and sensations that you have sent, and your helpful advice. P.S the blender we have already changed !! thanks a lot,now there's a new one. Thanks again and happy year, best wishes to your family. Cristina

Dear Candy I thank you infinitely for the beautiful review you wrote I am very satisfied that you enjoyed the service of chef Beto and that you also liked the location I could not ask for more because in reality all I want is that you to be happy and have a nice holiday Therefore I really thank you very much for your kind words and I really hope that one day you can come back Thanks again and have a good weekend Cristina

Dear Angie Thank you for your review, and Sorry if I have not replied earlier, I only realized now that I had not sent a reply. Forgive me .. Thank you again for being our kind and welcome guest in Playa del Secreto in the Angie Suite I wish you many beautiful things Cristina

Dear Kurt Thank you for your great review, and Sorry if I have not replied earlier, I only realized now that I had not sent a reply. Forgive me .. Thank you again for being our kind and welcome guest in Playa del Secreto in the Angie Suite I wish you many beautiful things Cristina

Dear Barbara, A thousand times thank you, for the beautiful Review I am so happy to know that you have had a wonderful time there and that was exactly what you were looking for, it was a pleasure for us too, we thank you very much for having chosen Casa Chanty. Happy Easter and happy holidays. Cristina , Alberto & staff

Dear mark good morning and thank you for the review that I always find very helpful to make us improve. I answer in general to the points you mentioned. First of all we talk about mosquitoes or small gnats, in March in Mexico we often wind from the North, or rather we have cooler air that comes from the forest from (behind) and not from the sea front, this sometimes allows small insects to be able to fly in front beach where instead they usually do not succeed, besides for the same reason probably the smell that came from the baths, even if I must tell you the truth in 14 years that we rent Casa Chanty this is the first review that mentions smell in the baths, this means that it is really unusual, and as I think certainly due to an atmospheric event that is unfortunately not controllable by us. regarding the not comfortable beds, I would like to know which beds or mattress you are referring to because the 3 bedrooms have new mattresses from June 2019, only in the loft, there were mattresses that we consider to replace in summer 2020 because they are still in excellent condition, in the loft we have model standart mattresses hotel. Every year we do a replacement of everything that is necessary because I first want to find everything perfect in the house I rent, and I have a personal experience of what a badly kept house is, etc. because it happened to me, and I guarantee you that Casa Chanty is an excellent, well-maintained property. with regards to cleaning, it often happens that the customers don't want them because they prefer to run the house, or it often happens that they prefer to sleep late and do not want to be disturbed, as a rule we always do the cleaning as expected. and in any case we also do them in addition if the guests needs it. even if we have to replace sheets or towels in advance, we have never denied anything and we have always tried to satisfy our guests. thanks again I am happy that anyway you liked the location with the beach and I wish to you and family best things. kind regards Cristina

Dear Rachel Thank you very much for being our guests and for your nice review, Many thanks, I wish you many good things. Cordial greetings Cristina

Dear Mary Jane Thank you very much for being our guests and for your wonderful review, Many thanks, I wish you many good things. Cordial greetings Cristina

Dear Kit Thank you soo much for being our guests and for your great review, Many thanks again, I wish you many good things. Cordial greetings Cristina

Dear Jenna Thank you so much I have no words to tell you how happy you made me, it is a great satisfaction to me that you were happy with the place and the house is the thing that makes me feel happy, to read your words made ??me realize that I you feel really part of Playa del Secreto and this is the most important thing, wake up in the morning on the beach just a few steps from the water with the rising sun does try very strong emotions, and the tranquility of playa del secreto make you feel a little special and lucky and it's a beautiful feeling. Thank you for choosing to stay at Casa Chanty, our best wishes and we hope to see you soon then. Cristina & Alberto

Dear Lindsay many thanks for the wonderful review, I am very happy that you enjoyed the house and the place, I'm just disappointed because what happened to you with the cleaning service has never happened before and I was told by the manager of the place of why was not done cleaning the house as determined 3 times, because this is the rule to observe that the guy knows very well to cleaning perrchè know that I care much for cleaning, are the first to apologize for this lack , avviserò today and ask why. Thank you again so much for your fantastic impressions and wonderful words to describe the home and place Thanks again Cristina

Non so che dire, Grazie mille a Voi per la bellissima review , mi ha fatto moltissimo piacere sapere che Vi è piaciuto il posto e la casa, per me è la cosa più importante è quello che sempre desidero ,per i nostri ospiti. Vi faccio i migliori auguri e nuovamente Vi ringrazio Tanti saluti Cristina & Chantal