Call ahead to make sure the house keeping was actually done before you arrive. Or you can expect to be greeted by the following: unflushed poop, hair in the drains, dirty microwave, dirty underwear on the floor. We have pictures of everything. The "management company," needs to be replaced. Even after we got the house keepers to come back and prepare the house, the bed sheets had not been changed. Dead bug when we pulled the sheets back. Still dirty bathrooms with hair. A stench of bleach and mold then filled the house. Filthy, stained upholestery on living room chair. Oh! And a murky, scummy hot tub! After the management team made a feeble attempt to get the house cleaned, we told them the sheets were still dirty. We had to go upstairs to what could only be described as a crack house to search for clean bedding. Total disarray and an open container of hot tub tablets than burnt your lungs as soon as you open the door. To top it off, no other vrbos were available for us to rent in the area. Vacation had to be cancelled and we drove 2 hrs home the next day. It was great getting automated texts saying, "we hope you are enjoying your vacation!" No service recovery. Nothing. Ive taken a while to write this bc it was so utterly disappointing and disgusting it brought my kids and I to tears.