無料プールヒート、無料Wi-Fi、南向きプール＆スパ、プライバシーフェンス、非常にきれい

Hi Patrick, I'm pleased to hear your family spent some quality time together and enjoyed the stay at my villa. Keep me posted for your future trips!

As specified in the check in document, the sanitary supplies provided in a SELF CATERING vacation home include two trash bags, a couple of dish washer gel, one bath tissue and soap in each bathroom. The purpose of the supplies is to give the holiday makers some extra time to shop the items they need for the stay. Walmart super center is within 2 miles. Many guests order online in advance, then either Pick up at the store or Home Delivery. Target, Walgreen and Publix are also within 2-3 miles radar. On your arrival day, the hose to the pool was on a timer and the timer must been faulty and didn't switch off. The timer was replaced and everything works fine since then. The management has managed the property for years. In general they are responsive and very on top of things. It could be a busy day when you called. Things happen sometimes. Feel free to reach me anytime if any concerns. I'd be happy to help you connect with the local crew asap to address the issue:-) Best Regards, Joanne M.K.

Thanks for your time writing us a review and all the encouraging words. Keep us posted with your future trips! My villa looks forward to having your family again!

Hi Kelly, I'm pleased to hear your family had some great time in the sunshine state and enjoyed the stay at my villa. Keep me posted with a date for your future trips!

Hi Susan, Thanks for the encouraging words. We are glad to hear you fully enjoyed your stay. Keep us posted for your future trips. The villa looks forward to having you again! Joanne M.K.

Dear guest, Thanks for sharing your concern. I’d like to clarify a few things based on the facts and data that have been collected and verified with the local management. 1. Pool has been serviced consistently every week. The last four service dates in December are Dec. 10th, 17th, 22nd, and 30th. The pool contractor comes to maintain the pool without interrupting guests and sends a picture to the management everytime when they finish. My management forwarded me the dated pictures. The pool in these pictures looks clean. 2. On the day you called my manager, you left her a voice message at 12:28pm and she responded at 12:37pm. The pool contractor went to solve the problem that same day in the afternoon. My manager also made a follow up phone call later on. Since she didn’t hear back from you, she assumed you were satisfied. You didn’t call the owner (me) as you described in the review. You actually emailed me from Vrbo. I replied by email at night to follow up with you after I confirmed the status with my manager. Since I didn’t hear back from you either, I had the same assumption that the issue has been solved properly and timely. 3. For the spa, you called the manager mentioning “it got hot but didn’t bubble much” on Dec.18th when you checked in. The manager himself went to replace the filter and it was all set then. During your four weeks stay, this is the only time I heard from you about the spa. So did my management. If you had told us the spa had another problem, they would go fix it right away. 4. My managers didn’t receive any messages from you on the office line. Both managers’ cell numbers are listed in the guest book. One manager responded within 15 minutes after you called. The other manager went to fix things on the site when they heard your concern. Given my experience of working with them for many years and the feedback from other guests, I have to disagree with your comments of “unresponsive management”. 5. The foil is for sun blocking purposes and is hidden behind the vertical blinds. You may not notice but the curtain rods have been installed on top of each window frame. The curtain panels are ready and we are waiting for an open slot to install them. Thanks for the suggestions though.

Hi Margret, We are sorry to hear that your experience was not perfect. To clarify the issues you brought up: 1.The dishwasher functions well. I was shocked when you described it as "partially broken" because this is a brand new stainless steel Samsung just installed this year. So the management made a special trip to check the dishwasher and it works perfectly. The zip tie you mentioned probably was from the delivery to keep the cutlery tray from moving. 2.By arriving on October 22nd, you have stayed in the villa for four weeks. If you had questions on little things such as fan control or side lamp, we wish you had called us immediately. The contact info is in the manual and we emailed it to you in advance. Landline is also available at the villa for guests to call. If you were not satisfied with the overall cleanness, we wish you had brought it to our attention instantly. We are more than happy to fix it in real time when you stay at the villa, not after. 3. Unfortunately the pool heater was found broken during the last week of your stay. The management tried the best to solve the problem asap. The heater and gas pipe replacement was completed at least a couple days before you check out. We apologize for any inconvenience it caused. We also appreciate guests' comprehension and patience on this unforeseeable repair work. Thanks for your understanding. Joanne M.K.