2/10 (非常に不満)
Heather R.
2024 年 7 月 13 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Jr Talent
This experience was AWFUL!!! From the moment we walked into the house, the odor of Marijuana hit you in the face. Then there were no batteries in any of the TV remotes. The second bedroom light did not work. The shower head in one of the bathrooms was corroded. We booked the house for 8 people and there were only 6 towels and 6 wash clothes. When we contacted the host we were told the smell was coming from the unit upstairs. The host unformed us they would send a cleaning crew out to use ozone (try and get the smell out of the house) but they never showed up. One of the people staying with us (my mother-in-law) has severe lung issues and could not stay. We were there this past week for a church event and we could not go around smelling like weed. Plus I had a child with as well. We attempted to get a refund and were denied. We contacted Vrbo and nothing. This whole experience was a NIGHTMARE!!!!! We ended up leaving and not staying in this house. We arrived to the house on Monday around 4:30 PM and started communication as soon as we arrived. We called and spoke to the host and once we said we wanted a refund everything went silent. We were told no and then nothing the rest of the night. The "cleaning" crew never showed to ozone the house. We ended up leaving that night around midnight to stay in a hotel. We could not stay in the house with the smell as strong as it was. This was a NIGHTMARE!!
Heather R.
2024 年 7 月に 5 泊滞在
