* BEAR MOUNTAIN RESORT CONDO〜ゴルフ/スキーリトリート〜

We appreciate your feedback regarding your recent stay at our Big Bear Vacations cabin. We apologize for any inconvenience caused by the dated interior, worn furniture, malfunctioning oven, and outlet issues. Maintaining high standards of comfort and functionality is important to us, and we regret falling short of your expectations in these areas. Please know that we take your comments seriously, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.

Thank you so much for sharing this valuable feedback Marco! We have dispatched an electrician to look at the outlets to see what we can do here for future guests experience. We hope to host you again!

Thank you for taking the time to leave a review and for your honest feedback. We are deeply sorry that the condition of the property fell so far short of your expectations and that these issues impacted your stay. Filthy outdoor areas, stained carpets, noisy flooring, and loose outlets are completely unacceptable, and we take your comments about safety and maintenance very seriously. We have immediately notified our maintenance and housekeeping management teams to repair the carpet tripping hazard, address the loose electrical outlets, and schedule a deep clean and necessary property updates. We truly appreciate you bringing these items to our attention. We hope to have the chance to welcome you back in the future to show you a significantly improved experience.

Thank you for providing us with your valuable feedback. Your feedback is valuable to us, as we strive to improve with each and every stay. We apologize for any inconvenience you may have experienced with the oven. We will use the feedback to make us better and to ensure this doesn’t happen again. We look forward to hosting you again soon.