2/10 (非常に不満)
Helen L.
2025 年 4 月 24 日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Disappointed with the “luxury” villa!
Unfortunately we were very disappointed with the villa, the villa was not “luxury” at all. There are holes in the doors, bedding was dirty, the dust on the fans were thick especially the downstairs bedroom fans, lights out in every bathroom, downstairs bathroom lights flickering, banisters broken,outdoor furniture broken, the tables were peeling, the safety net was broken so couldn’t use initially as jaggered metal sticking out, the insect netting around the pool was broken , games rooms hasn’t been cleaned, fire alarm missing in one of the rooms, the cover on the floor for electrics was missing,cooking utensils were bare minimum, towels provided were very small, bleach stained or not suitable for the amount of people that we’re staying, fridge shelve and Handel were broken, bathroom taps coming away from wall. The pool wasn’t clean when we arrived and was green and filters filthy we had to have the pool guys out a few times due to the pool keep going cloudy or green. There are no document to say about insurance or licence.The notes that were left were dirty or cello taped the wall and ripped, paint in the rooms were coming off or been painted but the wrong colour.We were in contact with the owner however he got the pools guys out and someone to remove the metal, but when told about the house being extremely run down and sent picture and a list of all the things this was not acknowledged, we arranged for him to come and meet one Saturday morning and he didn’t turn up.
Helen L.
2025 年 4 月に 15 泊滞在
