6/10 (普通)
Renee N.
2025 年 11 月 14 日
良かった点 : 清潔度、ロケーション
気になった点 : チェックイン、コミュニケーション
My husband and I have stayed at Sundunes frequently over the last 30 years. I would give this unit 5 stars except for the property manager. We had the worst experience ever with Southern Vacation Rentals; I give them a 1. I had to ask them several questions, via VRBO messages and directly via texts and phone calls. All the information they gave was wrong. For example, I was told there were no blankets in the unit and to bring my own (impossible as I was flying--but the unit did have blankets). Was told there was only a regular coffee maker in the unit (in fact there was both a drip and Keurig). Was told to make arrangements for a pest control visit (no one showed up). But the worst was their insistence that I print my own parking pass--which was not possible until I picked up my rental car and would have been extremely inconvenient to do. In fact, one has to register a vehicle online through a portal; no printing is necessary (I verified this with the online HOA service). It was very frustrating to me to find out that there is no local Southern office; all calls go to an off-shore call center. They have no idea what is actually happening and were of no help whatsoever. If I had known there was no one local who could help me, I would not have rented this unit. I can't overstate how frustrated I was trying to communicate with them, or how negatively that experience impacted our vacation.
Renee N.
2025 年 11 月に 7 泊滞在
