The title of this property is "Views! Views! Views!" and unfortunately, that is about all it has to offer. The condo is largely original and is in dire need of an upgrade or at a minimum some TLC. Rusted vents, missing baseboard tiles, cracks in the shower, dripping faucets, the oven doesn't even open all the way. The list goes on and on. However, it was adequately stocked with supplies and we made good use of the laundry.
On the second day of our stay when we returned to the condo, we were unfortunately greeted with roaches, a lot! We immediately contacted the property manager who was very responsive and helpful. The next morning, he placed some traps in the condo but it did not stop the roaches from returning. We were greeted by more the next day.
The property manager agreed to refund us for the first part of our stay in the roach infested condo (4 of the 7 nights) and put us in another one of their properties at the same rate. We were very grateful for the wonderful new condo and enjoyed the last 3 days of our trip.
However once we returned, he rescinded the offer and said the new condo we moved to was nicer, so let's just call it even? What!? Then he said he would refund us for the nights we were unhappy with (2 nights). We were surprised as this was not what was offered to us and our decisions would have been different if we knew the truth. Feeling defeated and scammed, we accepted it and explained that it was actually 3 nights of living with roaches. We have yet to receive a response.
We're so grateful for what the property manager did for us during our stay, transferring us to a different property. However, he fell a bit short upon our return. If we would have known we would still be dealing with this, we would not have taken him up on their offer. There were plenty of other VRBO options available for us to move to at the time. A promise is only good if it is kept. In hindsight, we wished we had everything in writing.