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Thanks for staying at 11 Cranwood Road Harwich Cape Cod- -Aoibhneas. Glad the open layout worked well and that the home was clean and as pictured. We appreciate the review and would welcome you back anytime. — New England Vacation Rentals

Thank you for reviewing your stay, Karen! We are happy to hear of your experience in this centrally-located home and look forward to hosting you again soon!

Thank you for reviewing your stay, Michael! We are glad you were able to enjoy the location and the home itself! We look forward to the opportunity to host you again in the future!

Thank you for your thoughtful comments. We look forward to having you back. Best, New England Vacation Rentals.

From New England Vacation Rentals- We normally hear from our guests how happy their stay was and how much they appreciate our communication including our emails welcoming all to the Cape with useful info from what to pack and how to enjoy their time on the Cape. It seems unfortunate for you that you neglected to familiarize your self with the homes description and our policies before booking this home. We do state in the homes description right up front if a home comes with linens or not. Bringing linens from home is truly a Cape Cod tradition. We have guests who have totes marked Cape Cod with their linens in them to bring every year. We also state that we do provide a guest started bag with toilet paper, paper towels and other single use items to get our guests started. Non of our homes provide hotel like amenities which is also stated on our website under guest services and in several emails sent to all guests. We want all guests to have a nice experience at our homes which is why we provide such thorough information.

Thank you for taking the time to share your feedback. We truly appreciate your detailed comments and are very sorry to hear that parts of your stay did not meet expectations. The electrical issue in the bathroom and the grill temperature control have both been inspected and addressed. We apologize that these problems occurred during your visit and that our communication fell short. That is not the level of service we strive to provide, and we’re reviewing our maintenance and response procedures with the team to ensure timely follow-up for future guests. Regarding the cleaning fee and checkout guidelines, these are standard across our listings to help maintain the property’s high standards between guests. However, we certainly don’t intend for these instructions to feel intimidating, and we’ll be revising the language to make it clearer and more welcoming. We’re very glad you enjoyed the home’s amenities and setting. Thank you again for your feedback as it helps us improve both our home and our guests’ experience.

Thank you for taking the time to review your stay at Aoibhneas. The home is lovely and centrally located and we are so happy you were able to relax on the back deck. We are sorry you had an uneasy experience with the neighbor, we wish you had contacted the authorities. We will share this experience with the owner. We do hope to have you as our guest again in the future. - New England Vacation Rentals

Thank you so much for the review. We are so glad you enjoyed your stay. We'd be delighted to have you as our guest again in the future - New England Vacation Rentals