8/10 (良い)
Sean T.
2025 年 3 月 14 日
良かった点 : ロケーション、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
Overall would stay again
Mixed feelings, none of which are the owners fault. They outsource the check-in and cleaning to a 3rd party that were really tough to deal with. I requested early check-in (which is an extra fee) and then was simply not notified if I was getting early check in or not. It was annoying since I had friends flying in from out of town and we had to haul our bags around.We were supposed to get check-in information no less than 1 hour before check in, and I had to text the admin line 30minutes before to even get an address. When we arrived, it was obvious nobody had been through the house in at least a week since there was a film of dust on everything. I know AZ is dusty, but I would think not getting early check was due to cleaners being at the house.We requested the pool be heated (300 for 3 days) and when we got there the pool was in the 60s, so it was clear the heater had just been turned on. We ended up getting refunded for the heating charge. There was no instruction book or welcome page so we spent awhile walking around trying to figure out patio lights/pool lights/tennis court lightsThe neighborhood and area are gorgeous. The house is massive and comfortably slept 8 grown men. We all just wished communication from the property management team was better, especially with the number of paperwork I had to complete prior to the stay being finalized.
Sean T.
2025 年 3 月に 3 泊滞在
