Gorgeous 5 Bedroom, 2.5 Bath | Hot Tub | Fire Pit | GameRoom

Wow. Thank you so much, Donna! We are so grateful we got to host you! Please consider us again next time you’re in town!

We were so grateful to have hosted Merv and his family! We pride ourselves in making stays as comfortable as possible. We look forward to host many guests in our home!

We loved hosting you, Amanda! Thank you for your kind and wonderful review

Thank you for the feedback. Though we take it seriously, we must respectfully set the record straight for future guests. This was a Labor Day weekend booking, coinciding with USAFA graduation — one of the highest-demand weekends in Colorado Springs. The guest checked in and left within the hour, before giving our team any chance to address a single concern in person. Before leaving this review, the guest told us directly that he would make sure this "never happens to anyone else" unless we issued a full refund. On the specifics: our stair railing was independently inspected by VRBO's Safety Team and found to be safe. The dishwasher functions perfectly. There is a small, cosmetic scuff on some trim and wear on the pergola and hot tub, which is normal for a well-used vacation home and nowhere near "destroyed" or "laughable." The game room's pool table and dart board are functional and exactly as photographed, and our hot tub matches the listing. We don’t exaggerate its size or luxury. We'll also note that the specific complaints shared with us directly, with VRBO, and in this review have been inconsistent. We take real maintenance issues seriously and resolve them quickly — our long list of happy guests, including the ones who booked this same property within days of this cancellation, can attest to that. No home is perfect, but we work hard to maintain it in great condition and to provide an incredible experience to all of our guests. We wish this guest well, and stand firmly behind the accuracy of what's stated in our response.