We absolutely loved staying in this apartment! The location is great, being in the center of Lucca; everything is a short walk away, even the train station. Paolo is very thoughtful, providing many extras that we don't normally expect in a vacation rental - maps, tips, detailed "stuff to know" about the appliances. The Internet was great, and we enjoyed being able to watch several World Cup games on the satellite TV. All fixtures & appliances are modern, and the hide-a-bed is comfortable.
Paolo is easy to work with - very friendly personality, speaking very good English, and very responsive to email questions. He is obviously & rightfully proud of this apartment.
Of course, every place has some downsides, so just be aware that there is some street noise due to the location; the windows are good but don't seal it all out. As you can expect, there are stairs to apartment - so if you have a hard time with stairs, look elsewhere. The beds are on the hard side, but this is typical for Europe - none of the places in which we stayed had what we Americans would call "soft" beds.
Overall, highly recommended - we stayed in five different Italy lodgings, and the family agreed that this one was our favorite!