4/10 (不満)
Laurence R.
2019 年 1 月 27 日
Disappointed
First day we arrived we had a problem with heating/AC system, beds weren’t prepared the way the house was advertised and the recliner sofa wasn’t working. We called mangement and a person showed up identified himself as the owner and he told us we have to wait till next day when maid comes and she will take care of these problems. I requested to heat the pool but I was told no one is available because it is the night before Christmas and we have to wait till someone comes back after Christmas Day, then we were given the option of heating the spa instead and we agreed. Later we found out that the same person who came to fix the spa heat was the same one who came 2 days later to connect the heat to the pool?!. My wife tried to use the jacuzzi at the master bedroom but it was working, we called the management again and they came and fixed it but the water was all rusty yellow color and continued to be same way, so we abandoned using the jacuzzi at all. The location is nice and although there was no access to the lake, still you can enjoy watching people water skiing which starts early each day.
Laurence R.
2018 年 12 月に 6 泊滞在
