Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We spent 3 nights at Big Rock Creek Lodge and enjoyed every minute of it. The amenities are fantastic, the deck has a wonderful view with the calming sounds from Strawberry Creek, and everyone had a great time. My kids (7 and 5) really enjoyed the bunk beds and playing the different games. Would highly recommend, but there are several things to mention.1. This is a nice home, meaning the wooden floors, countertops, and decor need care and attention. Not recommended for those with untidy children, as it will stain or damage the property, which means $$ from you.2. The creek is not hikeable. There is private property all around. 3. The check in/out is a slight inconvenience, but an inconvenience regardless. You have to pick up and drop off the keys at the main office. Out of 20+ short term rentals I've stayed in, never have I had to drive to an office, find a lockbox out of 30 on a wall, and get the keys.4. The really long emails and archaic contract PDFs just add to the inconvenience. I understand the need to convey important information, but please format it properly rather than sending 1000 words (yes, I counted). Also, contracts should be via an e-sign provider, not PDFs to fill out, scan and email back. And at the very least include check in/out and pricing details in the PDF before sending it out rather than having the customer fill it out.5. The property managers are very responsive and easy to communicate with. It was nice knowing that I could send a text and get a response back within minutes typically.
