So, excellent communication with the host, which was good, since the keypad code wasn't correct and we couldn't get in for about ten minutes....and the internet PW had been changed. That said, the host was quick in responding to our situationThe host does need to closely monitor the cleaning crest, as we had to was several glasesbefore we could even use them and the floors needed a good cleaning. The bottom of our feet were black within an hour.of arrival. Again, the host was very apologetic and offered to have someone come over and that care of things at our earliest convenience. Otherwise, the place is pretty nice, great location and awesome views of the bay and sunsets!Oh, one final note, we only used the the Master suite, if you plan to use either of the other two smaller master suites in the front of the unit (yes, there are three!), plan to use sleep masks or bring blankets to fully cover the glazed windows...the hall lights outside the unit blaze right in the windows...its like Times Square in those rooms at night.Sounds like a lot complaints, but if we're back the area, we'd definitely consider staying again...because the host seems like someome that is going to take care of things going forward. We'll see..