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We greatly appreciated your communication and your assistance with the water leak at the complex. Thanks to guests like you, the matter was able to be remedied immediately. We are so happy to know you had such an enjoyable stay and hope you will plan to come be our guest again soon!!!

Thank you for your awesome rating and review of your stay with us. We will be sure to check out the items mentioned in hopes to make your next stay with us all that it should be and more! We hope you will stay with us again soon!!

Jarrod, We are so glad you hear you and your furry friend had such an awesome stay in this great cottage. We hope you will come be our guest again soon! Be sure to mention the returning guest discount when securing future bookings with us. Sincerely, Luna Beach Properties, LLC

Trish, Thank you for your excellent rating and review of your stay with us in this great property. We are so happy to know you had such an enjoyable stay and hope you will come be our guest again soon. Be sure to mention the discount we offer all of our loyal, returning guests when securing your future bookings with us. Thank you again for the awesome review! Sincerely, Luna Beach Properties, LLC

Skylar, Thank you for your excellent review of your stay with us in this awesome cottage. We hope you will come be our guest again soon! Sincerely, Luna Beach Properties, LLC

Devonna, Thank you so much for your excellent review of your stay with us in this awesome cottage. We are so happy you had everything you needed close by and that you had such an enjoyable stay. We hope you will come be our guest again soon to take advantage of the discount we offer returning guests. Thank you again for the great review! Sincerely, Luna Beach Properties, LLC

Alejandra, Thank you for your excellent review! We are so glad you had such a perfect stay in this great property. As for pillows, this is a difficult item to please every guest. Some like the pillows fluffy, some like flat, some like firm, etc. We try to have a variety of pillows on each bed in every property so we will be sure to address this when the pillows are replaced soon. Thank you again for the excellent review! Sincerely, Luna Beach Properties, LLC

Carla, Thank you for your excellent review of your stay with us at this great cottage. Since your departure, the complex upgraded to high speed, fiber internet service and no issues have been reported since the new service was installed. We hate we could not have this complete during your stay as this plan has been in the works for a while now. As for extra toilet paper, trash bags and laundry soap, we explain the arrival details that we provide a complimentary "start up" of items only and it is up to the guest to provide more when the "start up" is gone. We are so sorry you were unaware of this and are so glad it didn't seem to keep you from enjoying your stay. We hope you can return and be our guest again soon. Be sure to mention being a prior guest so we can apply a discount to all future stays you book with us. Sincerely, Luna Beach Properties, LLC

Thank you so much for the 4 star review of your experience at this property. The parking thing is new this year and it has been quite a hassle for us all getting used to the new rules laid out by the condo association. We are so sorry that you were only able to park 2 cars there but going forward we are being told that this is to be expected as the new normal. Although it is inconvenient to park a car at our office, just know that will always be a safe and secure option for the 3rd vehicle for future bookings at this property. Thank you again for the review and we apologize for the inconvenience of the parking. Sincerely, Luna Beach Properties, LLC

Sheila, Thank you for your 4/5 star review of your stay with us in this great cottage. We tried our best to describle the beach access in the listing as well as the arrival information we provided to you prior to your arrival. We hate the beach access is not what you expected, and that you were unable to spend any time on the beautiful beaches our area offers. We do manage other properties that are located directly on the water, and the discount we offer all returning guests is good for any property we manage. We look forward to you coming to be our guest again soon. Sincerely, Luna Beach Properties, LLC

Glenette, Thank you for your great review of your stay with us in this awesome unit. Most owners and companies do not supply the items you mentioned in your review such as coffee filters, dish soap and spices. We do however provide a complimentary start up of toilet tissue, paper towels, single trash bag for each trash can, single use dish detergent and single use laundry detergent. We are so sorry for the shower curtain issue and wish you would've reached out to us as we would've happily had that replaced for you during your stay. Since the busy, summer season is winding down, we will be handling deep cleaning issues such as the furniture being cleaned and other issues we address at slower times of the year. Thank you again for the great review. We hope you will come be our guest again soon. Sincerely, Luna Beach Properties, LLC

Rosemary, Thank you for your excellent review of your stay with us! We are all still dealing with issues from the extremely rare temperatures that we experienced during the time you were here. Thank you so much for your patience and your understanding during this situation. It is guests like you that make our job much easier when dealing with matters that are beyond our control. We are so glad that despite the frigid temperatures, you had such an enjoyable stay spending time with your family. Thank you again for the exceptional review! When booking with us in the future, be sure to mention the returning guest discount that we will apply to all future bookings you secure with us. Sincerely, Luna Beach Properties, LLC

Lisa, It was a pleasure to host you for your winter getaway from Alaska. We are so glad you had a 4/5 star experience and hope you will come be our guest again some time in the future. Whether you choose to stay for a quick trip or a lengthy stay, we would love to have you stay with us. Thank you again for your great review! Sincerely, Luna Beach Properties, LLC

Lisa, You said it just right when you said your stay was CRAZY! We imagine your group was a little in shock when all these things began to happen. It was the worst experience for us on our end to continually have to deal with issues from the same property, however you were very kind and so understanding of each issue that it made it so much easier for us to assist and make things better for you and your group. We are so sorry these things happened during your stay but to be honest, you were a pleasure to speak to and that made us want to jump through all the hoops we could to get the issues remedied quickly. We are so very sorry for all of this happening to you and we hope we made it right by the quick manner in which we handled each one. We are so thankful that despite all of this, that you recommend us and will stay with us again. We look forward to taking care of you and your group hopefully for all of your future stays here on the coast. Thank you again for all of your understanding in all of this! Sincerely, Luna Beach Properties, LLC

Cynthia, Thank you for your 4/5 star review of your stay in this great property. Although you were only here for a short time, we would've happily had a service tech assist you with the air conditioning. Drain lines can get clogged causing the units to not work correctly but we cannot help you if we are not alerted of the problem. This unit also has a Coastal Green Air system which will turn off as an energy efficient feature if a door or window is left open. We have had some issues in the past with guests leaving the door open to the screen porch which causes the unit to shut off. We are so sad you were uncomfortable and hope that you were able to have an enjoyable stay despite the issues with the a/c. Sincerely, Luna Beach Properties, LLC

Prentice, Thank you for your 5 star rating of your stay in this great cottage. We are so glad that despite the cleaning issues you mentioned in this review, you had such an enjoyable stay. Had we known at arrival that you were unhappy with the cleanliness, we would've happily addressed any areas or items of concern. We hope you will come be our guest again soon. Sincerely, Luna Beach Properties, LLC

Carolyn, Thank you so much for your excellent review. We are happy to know you enjoyed this property and our area. We hope you can return to be our guest again real soon. Sincerely, Luna Beach Properties, LLC

Steve, Thank you for taking the time to share the great details of your stay with us in this beautiful cottage. We hope you will come back soon. Mention you are a returning guest for a discount when booking any property with us. Thank you again for your excellent review! Sincerely, Luna Beach Properties, LLC

Tyler, Thank you so much for your great review! We would've gladly assisted with bringing you items you needed to make your stay more enjoyable and are so sorry the kitchen did not provide the items you needed during your stay with us. We do our best to make sure each property is stocked with items we advertise and also the most used items during a vacation, however it seems some items were overlooked while prepping this unit for your arrival. We will make sure these items are purchased and placed in the unit for use and we thank you for bringing this info to our attention. On your next visit with us, please know that we will gladly assist with getting you items you need. Just give us a call and someone will happily deliver the items to you. We hope you will return to be our guest again real soon. Sincerely, Luna Beach Properties, LLC

Thank you so much for your excellent review of your stay and this property. We are so glad that you had such an enjoyable stay and hope that you will come again soon and be our guest again. Sincerely, Luna Beach Properties, LLC

Danielle, We thank you for your 4 star review despite the frustration of having to wait to check in even though you arrived much later than the 4:00 check in time. You arrived on a nightmare day that had more issues than we have ever experienced before. For that we are genuinely sorry. We do hope that despite the issues at arrival that you were able to enjoy your stay and hope that you will give us and this area another chance. The association for this complex is going through some changes and are attempting to do away with having a guard on site at arrival and the weekend you arrived was a trial period. We understand your cleaning issues and take them seriously and want you to know that the housekeeping staff has corrected all issues that occurred during your stay and no complaints have been reported since. We hate that you arrived with cleaning issues and hope you understand that it is not our normal. We do hope that you will return and be our guest again real soon. Sincerely, Luna Beach Properties, LLC

Frederick, We are so sorry to know that you were displeased with the kitchen items that were provided in the unit during your stay. Had we heard from you about the condition we would've gladly brought you replacements for each item and also had housekeeping take care of any cleaning issues you found at arrival. In each arrival/departure letter it states for guests to notify us right away at the time of arrival so that we can quickly resolve any issues for each guest. We are saddened to know that your daughter had such a terrible time with her allergies and wish that we had known while you were here so that we could've made your stay much more enjoyable. We are so sorry that you only had a 3 star stay and hope that you will give us another chance in this great property or perhaps in another property we manage. Sincerely, Luna Beach Properties, LLC

Jo, Thank you for your great review of this property. We are so glad that you enjoyed your trip despite your cleaning issues. Please let us know of the issues while you are here so that we can have the opportunity to get those issues remedied as quickly as possible. We want you to have the best stay possible and refer us to your friends. We look forward to you returning soon to be our guest again. Sincerely, Luna Beach Properties, LLC