2019年に改装されたとても良いロケーションにある素晴らしいヴィラ

We regret that certain aspects of the accommodation did not meet your expectations. We constantly strive to keep our properties in optimal condition, with cleaning, garden, and pool maintenance services performed by professional companies, ensuring a well-maintained and comfortable environment for our guests. Regarding the aforementioned incident in the pool, we would like to clarify that there are no previous records of any similar situation. Given the circumstances and the situation described, it is most likely that it was a small rodent, not a rat. This can occur especially in non-urban areas like ours, even though the house is located just a five-minute walk from the beach and the town center. On extremely hot days, it is possible that a wild animal may approach looking for water, although, as mentioned, we have never had similar cases before. Furthermore, we would like to clarify that the house we are offering is shown faithfully in the listing photographs: it is neither better nor worse, but exactly as presented. The furnishings, layout, and condition fully correspond to what was advertised. If anyone is expecting a different style of home or level of modernization than the one shown, this unfortunately doesn't reflect the reality of the listing. We would also like to highlight that all the outdoor furniture—including the sun loungers, the barbecue, the 100% blackout curtains in the bedrooms, the new pillows and shower screen are new for this season, etc., as part of ou

Thanks for the review, we always try to improve and learn from everyone. I completely agree, when you arrived at the villa it had not been perfectly cleaned, I personally came to check it and immediately contacted the cleaning company who sent a team to go over the house again the next day, it is true that it was not perfect For that reason, at the indicated time they came to review everything, we don't really know what he means when he argues that the cleaning company was reluctant to clean, I have no knowledge of this case but, just as I immediately came to review everything, I can guarantee you that I would have come again to have everything cleaned to your liking, since we paid a very high price for the cleaning service and it must be perfect. Without a doubt, we took note together with the cleaning company and now a more exhaustive review is being done. In reference to the update, I must say that since its departure the outdoor furniture has been renewed as well as a new Smart TV has been installed in the master bedroom, the mattresses have 3 seasons and the pillows are changed every year, this year also when it was You, all the duvets and all the duvet covers had been bought new, the house is painted every winter, everything that breaks is repaired (which is a lot due to misuse), and we renew many things every year, the The sofas are very comfortable and are in perfect condition (covers are used that are replaced and cleaned as sometimes they are completely dirty). So from last season to this many things have been renewed and we are renewing them day by day. Also in the garden, new plants have been planted as well as the entire automatic barrier has been repaired and adapted to allow cars to access. We will also continue working to improve.

Thank you for sharing your experience with us. We're happy to hear that you enjoyed the outdoor space and that, despite a few inconveniences, you were able to enjoy your stay in Mallorca. All issues reported during your stay were addressed immediately. The kettle was replaced in less than an hour, and a technician visited the house within 1.5 hours to inspect the oven. That same evening, a brand-new oven was installed. The technician confirmed that the ignition button had been pressed with such force it broke and was pushed inside the unit. Even so, we did not hold the guest responsible and took care of the replacement without delay. Regarding the wine glasses, the house was already stocked with a sufficient amount, but at the guest's request we provided an additional box containing six new glasses. We also offered an early check-in, well before the standard time, even while our gardening and cleaning teams were still working following another guest’s checkout that same morning. Despite the team’s effort to finish early, we did not receive any words of appreciation. As for the smell in the bathrooms, we performed an inspection and treated the pipes with a specialized product which completely eliminated the odor. It was certainly not as strong as described in the review. We received no report of any insect infestation during the stay, and upon reading the review, we carried out an inspection and found no evidence of any pests. The bites mentioned were likely caused by mosquito

Thank you for sharing your experience and for highlighting the garden, pool, and barbecue area. We are truly sorry for the inconveniences you mentioned and understand your concerns. We would like to clarify that there are absolutely no windows repaired with tape; all bedroom windows are fitted with new VELUX blackout curtains. There are also no rusty taps, so we are unsure which fixtures you are referring to. We continuously invest in the property, and a thorough renovation is scheduled for this winter, as we do every year to improve the house. Measures have already been taken to address maintenance and occasional odor issues. Regarding the rural surroundings, sounds such as roosters are part of the local environment, though we strive to ensure they do not disturb our guests’ rest. We appreciate your feedback, as it helps us improve and provide a more comfortable stay in the future.

We are very surprised by your comment since when we visited you told us that everything was perfect, we also take the comments very seriously and we are always willing to improve, therefore, we would appreciate that it is exactly what you consider needs updating, since it was done a deep renovation in 2019 of the house, all the furniture in the rooms are new, the decoration is new, the parquet flooring is new, the air conditioners are new, in the bathroom the furniture is also new, the bathroom floor is new from 2021 because the parquet floor despite being AC5 does not water puddles so we have renewed it, the mattresses are new from 2019 (and in the past season they were practically not used), all the lights are new, the curtains are new, the blackout curtains are new, the pillows are new from 2021 as we change them every year. On the ground floor, as you could see, the chairs are new, the lighting is new, the downstairs bathroom is new, the sofa is not new (it is about 6 years old) but it is in perfect condition, the table and chairs in the solarium They are new, the sunbeds are only 3 years old and as you could see they are made of aluminum and of excellent quality and all the tiles in the pool were renewed in 2019. Regarding the equipment, we would also appreciate if you could tell us what you need that you did not have the house since, the kitchen oven is new, it has 2 coffee makers, a nespresso and a normal electric one, a new microwave, crockery, wine glasses, cups, cutlery, kitchen knives etc ... which is all for 2019, also we always replace everything that breaks, all the kitchen utensils are complete, the TV is a Smart TV bought new in June 2021, we have greatly improved the quality of internet connection compared to 2020, there is a carbon BBq with all the necessary utensils, a washing machine that Sar if it is not new is in perfect condition and a music system that we could possibly change and that we will surely put a new one very soon. By the way, all the electrical installation is new, as you could see in the new fuse box in the garage. Regarding the fact that the house is expensive, considering the dimensions of the property, garden, pool, location and equipment, and compared to all other similar properties in the area, it is one of those with the most economical price, and this is due to that we are directly owners of the house. As you will see, the description of the ad is very exact with the property since otherwise VRBO (which reviews all the ads before publishing them) would not allow us to publish the property. We try to have the best possible property so that you can enjoy your holidays, sometimes unfortunately we cannot make it perfect but we are always willing to improve and we are always at your disposal for whatever you need.

Mr. Kevin, to say that our house seems almost abandoned seems to me something very dishonest on your part. They are barriers of a well-known artisan blacksmith in the area, in reference that there is no number, say that there is a sign on the main barrier of 70x50 cm with the name of the house that is visible more than 100 meters away ( it is the first time someone says they can't find the house !!!) Yes, it is true that the house was not ready upon arrival and it is our mistake since the cleaning team confused the day of arrival and I apologize for all this, but, say that your arrival was at 5:00 pm and 7:00 p.m. I already had a room reserved in one of the best hotels in Puerto de Pollença (Puerto Azul Suite Hotel), the reservation I made was for 2 adults, 1 child and 2 cots in addition to a gourmet dinner for everyone, a full breakfast and a late Checkout, so I have it on the hotel bill that was 296.30 euros, this has a much higher cost than one night in my house. It is a pity that I can not put photos with the hotel bill, and the schedules with the messages that you and I exchanged and so would see the hours in which everything happened (so they would know how dishonest you are). Regarding the ants I also have the messages with all the photos and how long it took to solve the problem that we only used spray cans that are sold in the supermarket (it was not more than half an hour and I went to fix it myself, and I repeat that Because of the heavy rains, the ants that are in the garden are looking for a safe shelter, saying that the house is not sealed is not appropriate. I went to check the microwave, it did not work and it is true (I just needed to raise the fuse of the plug, probably with heavy storms the fuse could fall), the upper shower stand was down, due to use, it is already repaired (late to bring a new one and place it less than 20 minutes) . About the kitchen extractor, just I had to connect the plug to the side of the kitchen and take out the extractor, you would have noticed that it works perfectly. In the garden you can barely hear the noise of cars since it is not a road but a normal path. That says a lot about a person who leaves without warning not to pay the tourist fee that is an obligation in Mallorca. The house has been renovated last winter, new parquet, new bathrooms, new bedroom furniture, new mattresses, new beds and pillows, completely renovated pool, new garden furniture and new electrical installation.