14th Floor Oceanfront Condo at North Beach Resort & Villas - $300 FREE Activities Daily!

Thank you for sharing your feedback. As outlined in the rental agreement signed prior to arrival, exterior maintenance and construction at the resort are managed entirely by the HOA and can occur at any time. Unfortunately, we are not notified in advance of specific projects or schedules. The rental agreement also notes that these types of projects most commonly take place between October 1 and April 1, which falls within the timeframe of your reservation. While we understand that seeing maintenance activity during a stay may not be ideal, this work is outside of our control and not something we are able to stop or modify. When you contacted our team, we explained the situation and the limitations we have regarding resort-managed maintenance. Our team strives to communicate clearly and professionally with all guests. Thank you again for your feedback, and we wish you the best in your future travels.

Thank you for your feedback. We’re glad to hear your family enjoyed the space and the resort amenities. We do want to note that no concerns about the TVs or lights were ever reported to us during your stay. Had we been contacted, we could have quickly assisted — as we remind guests multiple times before and during their visit. All TVs and lighting have been tested and are fully functional; there were no issues to repair. In many cases, TVs are connected to light switches, which can cause confusion if not switched on. We’re pleased you enjoyed the condo and pools, and we’re confident that with real-time communication, your experience could have been a 5-star stay.

We’re glad you enjoyed the location, view, and pool area — they’re some of our favorite parts of this property too! However, we were surprised to read this review, as no issues were reported during your stay. Our team actively checks in with guests during their visit and provides multiple ways to contact us (text, email, phone) for any concern — big or small — so that we can address it immediately. Unfortunately, we can’t correct what we’re not made aware of until after departure. We did receive your feedback after checkout and followed up internally to verify each item. The carpets and sliders have since been serviced, and linens are replaced on a regular rotation as outlined in the listing standards. We always appreciate constructive feedback, but timely communication is what allows us to resolve things quickly and ensure a five-star experience while guests are still enjoying their stay.

We’re so glad you enjoyed your stay, Jerome. While we do love Alligator Adventure here in town, as previously mentioned, we don’t have access to receipts as they’re emailed to you from our third party credit card processing company each time you make a payment. We’re sorry if you inadvertently deleted them, but we don’t have access to resend since we didn’t initially send them. Next time, be sure to hold on those emails when they’re sent. Also, as previously noted, you can access your charges and payments made anytime via your iTrip account. Thanks for staying with us!

We’re so glad you enjoyed your stay! Yes, daily maid service is not provided. We are sure to note that in the rental agreement so that guests are aware prior to booking. We provide two sets of towels per occupancy of the unit, and we also provide a washer/dryer if guests need more than that. Guests absolutely do NOT have to clean upon departure (there are only a few things we ask like running the dishwasher before they leave). I’m not sure where that confusion is coming from, as there is a cleaning/linen fee charged, and we’re very clear in all documentation that guests do not clean at departure. Thanks for staying with us!!

We're glad you had a great experience with us, Ed. It's important to note that since your stay, the unit has been updated with various items. Thanks for staying with us, and we hope to see you again soon!

We're so glad you enjoyed your stay! Several emails were sent between booking and arrival that contained information about the passes. We also provide that information in the welcome book inside the unit. Thanks for staying with us!

We are EMPHATIC when we say this review is an absolute fabrication. First off, these renters submitted very minor cleaning touch up issues. To say there was pubic hair in the refrigerator is just absolutely ridiculous (which by the way they NEVER said while they were here). They said the floors needed to be swept better and they sent photos of some crumbs underneath and behind the couch. There was also lint on the oven from the paper towels used to clean it which they also found to be unacceptable. When we sent the cleaning supervisor over, this guest’s wife decided to bully and berate the supervisor the entire time she was there. It was so bad that the supervisor messaged us and said she didn’t feel safe and wanted to leave. Second, that same supervisor would absolutely NEVER say that she wouldn’t stay in one of our rentals as she has a vested interest in them and our guests enjoying their stay, so that statement is an outright lie. Finally, they did leave behind AirPods and reached out to us on our busiest day of the week in the peak season. We told them that we would try to track them down as soon as we were caught up handling our active reservations and guests which is exactly what we did. So we spent OUR time doing that and OUR money to ship them back 3 short days later. In the meantime, these guests have crazily harassed us via emails and phone calls to the point that we have had to get our attorney involved which has never happened in the 6+ years we’ve been in business. And now because we can’t control the USPS and the AirPods they left behind haven’t been delivered to them fast enough, we now have this defamatory review. So we truly mean it when we say to take this review with a grain of salt.

Hi Laura, You sent us an email on the day of your arrival asking to check in even earlier than the 1:30 time you were previously given, and we let you know to please note show up any earlier than 1:30 time you were given so that you didn’t have to wait. This is because our office staff is not able to release units until the cleaners mark them as “completed” in the system. When you decided to show up early (even just a few minutes), the unit had not been released yet, which is why the keys could not be given to you. While that may have been frustrating, our team member was simply doing her job. Regarding the unit itself, we’re sorry you didn’t enjoy it. However, we wish you would have reached out to our maintenance team to report any issues as this is the first we’re hearing that you were not happy (please note that nowhere in the description does it say that it’s been “renovated” so perhaps you got it confused with another listing that you were looking at?). Having said that, I will certainly pass this feedback along to our maintenance team so that they can check and see if there are truly any issues that need attention. Regarding your other issues with the resort itself (that was just trying to follow Covid protocols) and the weather, it’s disappointing that you chose to negatively impact this condo for things that are truly out of our hands. As evidenced by the other recent reviews, this condo is very popular and well loved.