My family and I would never stay at this property again! The only positive was the front desk staff—they were friendly, helpful, and welcoming. Avari Management also communicated well before our arrival, so we expected a much better experience.The biggest issue was the elevator system. We waited nearly 30 minutes just to reach our unit because the elevators repeatedly traveled to the top floor before returning for pickup. It was so bad that we took all of our luggage to our car at midnight before checkout just to avoid the morning elevator delays.The unit looked like the online photos, but cleanliness was unacceptable. The couch cushions were filthy, so my husband covered them with a sheet before sitting down. We found hair in the guest shower, the primary bathroom shower curtain was dirty, and the bedding in the primary bedroom smelled awful and appeared dirty. Even the blanket was unclean.I contacted Avari Management about the bedding, but nothing was done. No fresh linens or accommodations were offered. Fortunately, our family travels with our own bed sheets, so we were able to make the bed ourselves. Had we not packed our own linens, we would have been left sleeping on bedding that was clearly not clean.Cleanliness and customer service after reporting an issue should be basic expectations. Unfortunately, this property fell well below those standards. We will not be returning and would encourage others to think twice before booking.