My family of 6 stayed here for 3 nights. We were told that someone would be at the apartment to let us in when we arrived. Unfortunately that didn't happen. I sent Gianluca a message, but she didn't reply. I sent texts to the other contacts she listed. No replies. I then had to call the phone numbers. No answers. I never did hear from Gianluca. After about 20 minutes standing outside with all our luggage and being a bit nervous that we'd have to find some place to stay, someone showed up to let us in. He quickly went over a few things with us and was on his way. Before he left, I pointed out that the table was dirty and sticky. He said that was just the way the table cloth was. After he left, I wiped it down and removed a lot of dirt from the table cloth, which gave me the feeling that the cleaning of the apartment was perhaps sub-par. The overall feeling of the apartment made me feel that the cleaning wasn't the best, just ok. The bedspread on one of the beds had spots on it. And some of the shelving was dusty. While the size of the apartment was perfect for our size of family, there were a few things I wished I had known before booking. The apartment is very dark, quite possibly because they are trying to conserve energy. Many light bulbs were removed or not working. I needed the flashlight on my phone to see in my suit case in one of the bedrooms. Because it's an inside unit, there aren't any windows in the rooms. One of the showers can only comfortably accommodate a small child. But the biggest issue was that the AC doesn't work between midnight and 8:00 am. It was very hot during the night and uncomfortable to sleep because there was no AC. On our last day, the circuit blew when we used a blow dryer, leaving us in the dark prior to our departure. While we stayed, we noticed that all of us would wake up with bites each morning. It was too dark to know what may have been biting. I didn't hear from Gianluca during our stay or while we waited to be let in, but she was prompt to reply to my e-mails prior to our arrival. The location was good. It was a 10 minute walk to the grocery store and coffee. I can't say that I wouldn't recommend this apartment, but I just wish I knew the issue with the AC and how dark the apartment was. This may not be an issue for some, but for us it was.