To start, the property is nice and very clean, but there are two major things that made my overall experience very bad, and since I was there only one night, it made a big impact.
1st: It's the first time in all my trips where I have to go somewhere else to pick up the gate keys and parking permit, I'm ok with doing it, but the instructions are so poorly organized and the communication with the manager was non-existent. I get an email with the address of the property and a link to the instructions, The first thing on top of the instructions is the code to enter the property, so No Key as most AirB&B do today, I arrive at midnight at the gate and I am trying to enter the code i received "to enter the property" and it wasnt correct, I try to read the instructions the section where it says GATE, but it's empty, a nice neighbor waiting behind me tells me her code and I proceed to come in, I park, and entered the property, and Fortunately, I was curious to know what was the password to enter the gate? why wouldn't you just give me a password to enter the gate?.. Well, instruction number 10, labeled as Keys Pick up, says that I have to go to an off site location, like 2 miles from the property to pick up the gate keys and my parking permit, it's now 1:30 am and I am driving to another location to pick up the card for the gate and the parking permit.. Had I not been curious to read that section, my car would have gotten towed. Here is my feedback so you save the next person the bad experience..
1- Move the instructions to pick up the cards to the GATE section, because the person is trying to Open the Gate, nobody would think by default thar first needs to pick up keys in a remote location.
2- Organize the instructions in the same sequence the person would need them. First is the gate, second is entering the room, 3rd Going to the beach or whatever. Instructions for the gate cannot and should not be instruction Number 10 in an expandable menu of instructions which are all normally closed and some are empty.
Leave printed material on the living room table also explaining the situation with the parking permit and the gate keys, not everybody is a tech savy that will be able to decypher the Blues Clues you made me play at 1 am.
The other very disgusting thing was, 1 hotel soap for 6 people. And despite I texted Vtrips, they never responded, only outomated texts. Communicate! let your guests know the nuances of your place.