Based on the online profile, we were very excited to be staying at "The Cascades" property. Our excitement quickly turned to frustration when we arrived and spent 20 minutes trying to get the lock box open to get the key to open the door. That was a sign of problems to come.
We next discovered the refrigerator was not cooling properly (it was supposed to be brand new) and one of the AC units was not working (it was July, and 105 degrees outside). Calls to the Property Manager were met with a recording "We close at 5pm. We will only call you back tonight IF IT IS A TRUE EMERGENCY" - that was emphasized several times in case you missed it.
Long story short, we ended up with repairmen in the house for 2 of our 4 days stay as it wasn't just the outside AC unit that needed to be replaced, but they replaced the entire heating and AC system, and once that was done, the new system blew something electrical (we had to tell the repair guys we smelled something burning) so then that had to be repaired too.
Once things start going wrong, you start to notice smaller things - while the house is updated, the stove top looks to be at least 20 years old and for some reason would take over a minute for the gas to light (we were literally standing over it with a lighter, worried we might blow up the house), and then the back main sliding door to the pool is basically off its tracks and no matter how many times you try to put it back, opening the sliding door requires applying precise pressure on the lower 1/3 of the door frame, making it impossible to go in or outside holding anything in your hand, or that the house was not stocked with any shampoo or soap when we checked in, or that the kitchen lacks some basic items to facilitate cooking like mixing bowls, knives sharp enough to cut anything other than a block of cheese, or containers to store any sort of leftovers.
Even all of that might have been okay, except that the Property Management company consistently didn't know what one person had said to another, and they didn't follow through on their commitments, and when we politely expressed our frustration with the stay as we were departing, they promised to have the "reservations manager" contact us to see what they could do, and of course no one has (after repeated further messages.).
The weekend could have been so nice. But it wasn't.