タヴィラタウンにあるプライベートプールとWIFIを備えた広々としたモダンなヴィラ

Hi David Thank you for your kind review. We are very pleased that you had a great holiday, loved the Villa and its convenient location. Thank you for looking after the property for us and for leaving it such a clean and tidy condition upon your departure. In this respect, you and yours will always be more than welcome. Kind Regards and Best Wishes Paul Dove

Hi Andy Thank you for your Review and kind words. Its both pleasing and satisfying to know that you all enjoyed the property , its convenient location and Tavira Town itself, with its many Cafe' Bars and excellent Restaurant's and that you all had a great holiday! On a separate Note: Thank you for looking after our home and for leaving it in such a clean and tidy condition upon your departure . In this respect, As valued guest, you and yours will always be most welcome, should you ever wish to return. We look forward to being of service to you again at some point in the future. Enjoy the rest of your Summer. Kind regards Paul & Sheila

Hi Michael I am very pleased that you enjoyed the Villa and your holiday in Tavira. Thank you for your valued custom. Hopefully we can be of service at some point in the future. Have a great summer. Kind Regards and Best Wishes for the future. Paul Dove

Thank you for your valued feedback, which is most appreciated. We are very pleased that you enjoyed your holiday at our property in Tavira . We look forward to being of Service to you and your family again at some point in the future. Thank you for your valued custom and feedback. Kind regards. Paul Dove

Thank you for your kind comments. So very pleased to hear that you all enjoyed the Villa and its convenient location in Tavira. Thank you for looking after the property as if it were your own. It's been a real pleasure dealing with you throughout and having you stay. You will always be most welcome should you ever wish to return. Thank you for your valued custom. Kind regards and best wishes for the future!

Thank you for your kind words. Very pleased that you enjoyed your stay with us , the property and it's convenient location. Thank you for looking after our home and taking good care of it for us. In this respect, you and yours will always be more than welcome. Thank you for your valued custom. Kind regards, Paul & Sheila.

Hi Karen Thank you for your kind review of our home and the service that we provide. We are very pleased that you found the villa and Tavira to your liking and very much enjoyed the very convenient location etc. We were most concerned to hear of your elderly Mums difficulty navigating the staircase. In this respect, just to confirm and re-assure you, the building is modern and is built to current building regulations. In this respect, it meets all the safety requirements relating to staircases. In this respect, it does have a rail the full length of the staircase on one side and there aren't very many steps with a resting place in the middle. The staircase is also not too wide and putting an additional rail on the other side "may" potentially restrict access, particularly when carrying suitcases etc up and down. To be 100% honest, we have actually lived in the property, permanently ourselves for many years from new and have never had an issue. Likewise, since we have been renting the property (for over 6 years now), in between our utilisation and coming and going , we have never had an issue. Indeed, this is the first time anyone has raised the matter with us. However, rest assured we will act on your valuable feedback. We are visiting ourselves for August and I will personally have a look to see if it is practical to put any additional measures in place. Thank you for advising us of your Mums difficulty. Only via feedback can we continue to develop and improve the service and environment that we provide to our valued guests. We are so pleased that you enjoyed your stay with us. Once again, thank you for your kind words, feedback and your much valued custom. Hopefully we can be of service at some point in the future. Enjoy the rest of the Summer! Kind regards and best wishes. Paul

Thank you for kind and valued comments. I am pleased that you enjoyed your stay at our villa in Tavira and that everything was to your liking. Hopefully we can be of service one again in the not too distant future. You and yours will all ways be most welcome. Rest assured I will pass your positive comments on to Emma at Casa Servico, who have looked after me, my family and guests needs for many years. Once again thank you and kind regards. Paul

Hi Steven We are really pleased that you liked the Villa, enjoyed the facilities and its very convenient location, which means if you don't wish to hire a car you don't have to. We really appreciate you looking after the place for us and for leaving it in such a clean and tidy condition upon your departure. You and yours will always be more than welcome. Thank you for your valued custom. All the very best for the future. Paul Dove

Hi Christine Thank you for your valuable feedback. It really is most appreciated and useful. I am so pleased that you enjoyed your stay at the Villa, its convenient location, Tavira and the beautiful Tavira Island. knowing that you enjoyed yourselves at the Villa provides me with a great sense of personal satisfaction and achievement. Thank you for looking after our property during your stay and in this respect, as valued guests, you will always be most welcome should you every wish to return. Thank you, kind regards and have a great Summer. Paul.

Thank you for your valued feedback and custom. We are very pleased to hear that you had a great holiday and enjoyed both the villa , the convenient location, Tavira and the surrounding area. We very much look forward to being of Service again at some point in the future. Once again thank you and kind regards. Paul Dove

I am extremely disappointed and very sorry to read your review and receive your One Star rating on our property, which has previously only received 5 star ratings from other guest, many of whom are happy returning customers. It was quite clear from your previous correspondence that you had made the decision to leave our property, prior to you raising any issues with us. which did not allow us the chance to address any of the issues that you raised. However, once we knew about your discontent, we instructed our Property Managers to investigate and make good any problems. It is unfortunate that you point blank refused the Property Management Company entry to investigate and address your concerns, which we offered at entirely our own cost.  You insisted that you were leaving after 16 nights and demanded full reimbursement and compensation to be paid directly into your account before the date of your early departure and not via VRBO.  We explained the VRBO process, but again you refused to deal with, what you called, "a foreign booking agent" (VRBO).  We found your tone unacceptable as you projected very direct, aggressive, bullying and threatening tactics throughout, adding that if your demands were not met in full you would take legal action. Again we explained the process, that after full consideration of all the facts, should we feel any money should be reimbursed, it would be done after your original planned departure date and not before, in line with the VRBO process and paid via Vrbo not directly into your bank account from us.. It is quite difficult to address all your points, as additional points of, quite frankly, a ridiculous nature, could not be rectified and are beyond our control. As you mentioned in your previous email - the sun not shining on the pool and terrace - it was January/February and as with any holiday, you are at the mercy of the weather and we cannot do anything about it.  Indeed, we also now know there was a tremendous tropical storm, which affected the entire area quite badly and caused much damage to surrounding properties. This also affected TV, internet and WiFi reception.  Likewise, with regard to your comment regarding the neighbours dogs barking, if the neighbour was approached in a reasonable manner it would have potentially eased this difficult situation, but you calling him a ‘moron’ clearly would not have helped the situation and your case. Unfortunately, we could not get involved as you did not raise any issue with us until you advised us you were moving on? Following you raising the issue of the hot water going off, via this review; ( the first we have heard of it), we have since had the hot water checked and it appears to all be working satisfactorily. The boiler is reasonably new and we replaced it about 6 months ago. However, we will of course keep a close eye on it going forward. We carefully word our property description on VRBO and we are confident our description accurately reflects the property, furnishings and facilities available. You also reference our ‘rule book:’ May I assure you that the comprehensive property guide we leave for guests, is for safety (such as emergency contact numbers), assistance (with property facilities) and guidance to local beaches, restaurants, taxis etc in the local area. Referencing the property as being in a 'low grade area’ is wholly untrue. It is a much sought after area and indeed a house across the road sold this year for over £700,000, which does not have a swimming pool or a driveway and extra land area to the side of the property or indeed any parking facilities available at all. I would suggest that for the majority, this would not represent a low grade area or property and would strongly suggest that your description is highly misleading and wholly inaccurate to anyone reading your review. All of our bed linen sheets, pillow cases including mattress and pillow protectors and also towels are of high quality Egyptian Cotton. An additional Winter bed-cover/Duvet is sometimes used, should the property management company deem this necessary in Winter months. However, every piece of linen is High Grade, Hotel quality in line with Portuguese ‘clean & safe’ guidelines. It is an insult and a slur to suggest otherwise. You state that there was nowhere to park,. However, there is adequate parking in front of the property. We often have guests with more than one hire car, which does not cause any problem. The garage is locked and not available for guests as it contains our personal items. The drive gate is locked for additional security, especially if children are at the property. The garage is not advertised as available nor is the drive way. Neighbours are extremely accommodating with parking should you need extra space. There is only one neighbour who prefers to park with his near side wheels up on the kerb. This is his personal choice , is the only car to do so and should not be a concern to anyone and should certainly not spoil anyone's holiday. We pride ourselves on achieving our 5 star rating (after 45 genuine reviews of which 45 are all 5 Star), our VRBO ‘Premier Host - Partner’ status and our 10 point VRBO ranking. However, disappointingly, following your 1 Star Review this unblemished record has been tarnished and our VRBO ranking has been reduced to 9.8, which as you are well aware, is extremely damaging to us. Hopefully, our potential future guests will see through your ‘complain and claim’ approach and your 1 star rating. I am deeply saddened that you didn't raise your issues with us until after you had made plans to leave and that we were not allowed any opportunity to react and try to put any issues right for you and that you feel that a 1 star rating is a true refection of our property and the service we provide. I would wish you all the best in your future rentals.

Hi Donna Thank you for your kind words and positive review. We are extremely pleased that you all had a great time and enjoyed the Villa, it's convenient location, Tavira and the surrounding areas. Ilha de Tavira and the beach, really is something quite special and natural. We are so glad that you visited during your stay! Thank you for looking after our home for us and for leaving it in such a clean and tidy condition upon your departure. In this respect, you and yours will always be most welcome should you ever wish to return. It has been a real pleasure dealing with you and having you stay at our property. Thank you for your valued custom. It's been a real pleasure being of service to you all. Best wishes and kind regards for the future! Paul & Sheila

Hi Daniel, Thank you for your feedback. We are really pleased that you loved the convenience of the location, enjoyed the Private Pool, the Privacy of the Garden and Sun Terraces. It's also great to hear that you found that the property was as is described and that it is accurately portrayed on the website. Likewise that it was very much to your liking. However, we are very sorry to hear that you experienced some disappointment due to a dog nearby. We can only apologise that this has tainted your holiday in some way. Whilst dogs are quite popular pets in Portugal, we do hope that this incident and particular aspect of your stay didn't detract too much from the overall quality of your holiday , relaxation, enjoyment and experience of The Villa, Tavira and Portugal. We also appreciate that at the time, every ones stress levels were running high, due to the Corvid Pandemic just starting to grip the wider World. In this respect, we hope that you had a safe journey back to Canada. Thank you for your valued feedback. It was great having you stay. Kind regards and Best wishes for the future. Paul & Julie