Kahala 913 Ground Floor Garden By Suite Paradise

The Suite Paradise team warmly thanks you for choosing our establishment in the beautiful Poipu for your Kauai getaway. We trust that our services fulfilled or surpassed your expectations throughout your visit. Our committed front desk, housekeeping, and maintenance staff were available every day to promptly attend to any inquiries or concerns you encountered during your stay. Your feedback on your experience is highly valued, and we eagerly anticipate the opportunity to welcome you to paradise once more. 🌴🌺

Aloha, Jennifer. We are so glad you enjoyed your accommodations and stay. Thank you for taking the time to leave us a positive review to share your experience. We would love to be your host again anytime, so please let us know when you are ready to plan your next visit. Mahalo!

Thank you for sharing your feedback. We truly understand how frustrating the smoke concern must have been for you and your ʻohana, and we’d like to clarify the steps taken during your stay. As mentioned when we spoke by phone and through our emergency line, the smoking was not coming from a condo we manage. Once you notified us, we immediately contacted patrol/security, who reached out directly to the neighboring unit you identified. At the time of follow-up, no guests were home. Because the unit is outside of our management, enforcement is handled by building security and local authorities rather than our team. At registration, the documents signed outline Hawaiʻi’s strict non-smoking laws and property rules. Since this was beyond our control, we also recommended contacting the Kauaʻi Police Department for additional enforcement support, which is standard procedure in these situations outside of business hours. While we did not have alternative units available for relocation during your stay, we remained in communication with you by phone and through the emergency line to assist and ensure patrol follow-up. We always strive to provide the best service possible and regret that this situation, which was outside of our control, impacted your experience. We also appreciate your notes regarding the kitchen items and unit condition and will review these with our team as we continuously work to improve our guest experience. Mahalo again for your feedback, and we wish you and your ʻohana all the best. Warm regards, Suite Paradise Team

Aloha Dave, Thank you for your feedback and rating regarding your stay in Kahala 913, we apologize for the AC , it’s in process to be installed in June , we apologize for the inconvenience and we hope to see you again soon. Mahalo Nui Loa Suite Paradise Poipu

Thank you Ricardo Sorry about the parking spot, the association security does patrol all parking spots with current tag permits. Mahalo for your feedback

Thank you Myles

Aloha Claudia, Thank you for your feedback and rating regarding your stay in Kahala 913, we are glad to hear you enjoyed your vacation with Suite Paradise and we hope to see you again soon. Mahalo Nui Loa Suite Paradise Poipu

Aloha Mark, Mahalo for your feedback and comments regarding your stay in Kahala 913, as you know the high season in Kauai is from December 15th till end of March, as a previous guest of Suite Paradise you will receive an appreciation discounted guests rate for your future stay. Mahalo for choosing Suite Paradise

Aloha and Mahalo for your feedback and rating regarding your stay in Poipu, we are glad to hear you enjoyed your vacation with Suite Paradise in Poipu and we hope to see you again soon. Mahalo Nui Loa Suite Paradise Poipu