The property is big and located near conveniences. The only problem was the unforseen leak from one of the restrooms. We were told the problem had been reported before, but because we used the shower more than the previous persons, the pan overflowed and wet the carpet.
Having been told this information up front would have helped us decide if we wanted to stay at the unit. We paid decent money for a unit that had previous problems and the issue was still unresolved. All unit information needed to be divulged.
Management was responsive and sent building managers to vacuum and dry the carpet. Allison, Karen, Sima, Reggie, and Sam was extremely helpful and accommodating. Even though communication failed with explorie for sunset cruise to see dolphins, we were given $100 dinner voucher to Lulu's.
We appreciate the consideration, but it put a slight DAMPER on the accommodations, not to mention the wet smell in the unit.
Booking, availability to Hotline, and checkin and checkout instructions were great. No problem with the process.
Recommendation: address all repairs, replace carpet, and make sure the unit is fresh upon arrival.
We managed everything else. Unit was adequately equipped with towels, dishes, pots and pans , trash bags, the soap, and basic setup.
We survived the unexpected cold temperature (which you had no control), and made the best of our vacation. Destin beaches are a must visit. Thanks for the experience.